ANVAY PANDEY

Engineered internal applications that automated time-consuming tasks, reducing processing time from 2 hours to minutes and significantly boosting team efficiency.

Spearheaded critical production support, achieving 95% issue resolution within service-level agreements (SLAs) and cutting critical system downtime by 10 hours per month.

Coordinated security patching and release cycles for over 20 applications, cutting vulnerability exposure by 25% and ensuring timely, secure updates.

Acted as the primary first responder for production alarms, resolving over 80% of critical issues and reducing Mean Time to Acknowledge (MTTA) by 2 minutes.

Managed hotfix implementations for production incidents, ensuring rapid resolution and minimal operational disruption to critical systems.

Participated in technical debt analysis, systematically identifying problem areas and crafting targeted solutions to alleviate technical debt.

Authored comprehensive, user-friendly documentation on upgrades and support tasks, enhancing future reference and maintenance efficiency.

Played a key role in agile sprint planning and retrospectives, contributing to continuous process optimization and objective alignment.

Developed and tested Android applications, including solely creating a proof of concept that secured approval for subsequent development phases.

Designed and developed User Interfaces and User Experiences for mobile applications, enhancing user engagement and functionality.

Provided technical guidance and mentorship to junior interns, serving as a key resource within the development team.

Actively participated in project planning, requirements gathering, and client communication, ensuring alignment with project objectives.

Documented and resolved user issues, effectively reducing the support backlog by 50% through systematic problem-solving.

Addressed critical issues during the soft launch of an application with 10,000+ downloads, decreasing potential downtime by approximately 20%.