About
Data & Observability Engineer with 8+ years of experience building scalable analytics platforms and automation workflows using ELK Stack, Splunk, and Python/Bash. Skilled in data ingestion, visualization, and observability design across systems like ServiceNow and Cisco DNA Center. Proven ability to enhance real-time insights, platform performance, and operational efficiency through intelligent dashboarding and automation.
Work
Orange Business
|Consultant
Gurugram, India
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Bengaluru, Karnataka, India
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Summary
As a Business Intelligence Analyst at Groupon, I lead cross-functional initiatives to transform raw, disorganized data into accessible real-time dashboards and actionable reports, driving significant improvements in business processes and operational efficiency.
Highlights
Developed and deployed over 10 intelligence-sharing visualizations and management dashboards, providing real-time analysis of process metrics to enhance operational transparency and decision-making.
Led technical aspects across all phases of data projects, from defining intelligence needs and data metrics to implementing solutions, ensuring alignment with business objectives and driving successful data delivery.
Automated daily reporting by designing a procedure to publish snapshots from Kibana dashboards, delivering End-of-Day mailers/newsletters with critical summaries to stakeholders, significantly reducing manual effort.
Enhanced customer service process quality by designing and implementing an alert system that flagged and notified non-compliant tickets, improving adherence to business procedures.
Streamlined merchant deal management through an RPA procedure, automating the extraction and validation of weblinks/URLs from hosted deals and creating corresponding Salesforce tasks, boosting efficiency in merchant operations.
Configured, maintained, and installed highly scalable ELK Stack environments, alongside developing robust ETL pipelines, to process and integrate data from diverse sources for comprehensive business intelligence.
Gurugram, Haryana, India
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Summary
As a Product Engineer, I specialized in building and maintaining high-performance, fault-tolerant data infrastructures, including ELK Stack, SIEM solutions, and robust database systems, to ensure real-time data availability and product stability for VoIP telephony services.
Highlights
Engineered and managed a centralized ELK Stack for logging across diverse applications and servers, utilizing Filebeat, Metricbeat, and Heartbeat to collect critical data and logs, ensuring comprehensive tracking for stakeholders.
Designed and implemented descriptive Kibana visualizations and dashboards for real-time monitoring of VoIP telephony performance, achieving and maintaining over 90% uptime through proactive data insights.
Deployed an open-distro Elasticsearch-Kibana cluster and integrated PowerCLI with Logstash to dedicatedly monitor vCenter data, enhancing infrastructure oversight and stability.
Developed and deployed a comprehensive SIEM solution using ELK, configuring alerts for Windows-based servers and Watcher to proactively identify and respond to security and operational incidents.
Architected and implemented a production-ready, load-balanced, highly available, and fault-tolerant VoIP telephony infrastructure, significantly improving system reliability and performance.
Managed and optimized MariaDB (MySQL) database clusters, including planning and implementing Master-Slave and Galera replication for high availability, alongside developing shell scripts for automated encryption, backup, and recovery.
Designed and configured an online reservation bot using AWS (Lex, Lambda, Polly), accessible over VoIP, demonstrating innovative application of cloud services.
Volunteer
Skills
Data & Business Intelligence
ELK Stack (Elasticsearch, Kibana, Logstash, Beats, Watcher), Data ETL (Extract, Transform, Load), Elastalert, Tableau, Data Visualization, Real-time Reporting, Actionable Insights.
Database Management
MySQL, MariaDB, Salesforce, SOQL (Salesforce Object Query Language), Database Replication (Master-Slave, Galera), Database Encryption, Backup & Recovery.
Programming & Scripting
Python, Bash Scripting, PowerCLI.
DevOps & Cloud Platforms
Linux, Jenkins, Docker, AWS (Lex, Lambda, Polly), CI/CD.
System Monitoring & Security
SIEM Solutions, Alerting Systems, vCenter Monitoring, Fault-Tolerant Systems.
Project Management & Collaboration
Jira, Scrum/Agile Methodologies, Cross-functional Team Leadership, Technical Documentation, Requirements Gathering.
Infrastructure & Telephony
VoIP Telephony Infrastructure, High Availability Solutions, Load Balancing.