LINUS OSEMUDIAMEN AROBOI
Relationship Manager | Banking Operations Specialist
Lagos, NG.About
A highly accomplished and results-driven banking professional with over 7 years of progressive experience, transitioning from robust operations management to strategic relationship management. Expert in driving customer satisfaction, optimizing operational workflows, and fostering strong client relationships to achieve business growth. Proven ability to leverage analytical insights and leadership skills to enhance service delivery and expand market presence within the financial sector.
Work
Lagos, Lagos State, Nigeria
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Summary
Currently manage and grow a diverse portfolio of corporate and individual clients, driving revenue generation and ensuring exceptional service delivery within the banking sector.
Highlights
Cultivated and strengthened client relationships, successfully onboarding new corporate and individual accounts to expand the bank's market reach.
Managed a diverse portfolio of clients, overseeing complex transactions and ensuring timely resolution of financial needs to enhance service delivery.
Developed and implemented strategies for client acquisition and retention, contributing to sustained growth in customer base and revenue streams.
Generated comprehensive daily reports on marketing activities and progress, providing data-driven insights to senior leadership for strategic decision-making.
Lagos, Lagos State, Nigeria
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Summary
Led diverse branch operations, overseeing cash management, treasury, and funds transfer activities while significantly enhancing customer satisfaction and operational efficiency.
Highlights
Achieved a 75% customer satisfaction rate and improved customer retention by 10% through proactive resolution of issues, reducing complaints by 30%.
Supervised and reconciled daily ATM transactions and GL accounts, alongside all tellers' and ATM tills, ensuring 100% accuracy in financial reporting.
Managed end-to-end international and local funds transfers, including custom duty and NESS fee processing, ensuring compliance and efficiency.
Oversaw fixed deposit and treasury operations, and facilitated customer enrollment on bank's e-channels, enhancing digital adoption and service accessibility.
Supported monthly and year-end close processes by providing accurate reconciliation reports, contributing to seamless financial audits.
Volunteer
Sanitation Community Development Service Group
|President
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Summary
Led and guided a large community development initiative focused on sanitation.
Highlights
Managed and provided guidance for over 270 sanitation group corp members in Portharcort, Nigeria, ensuring successful execution of community service projects.
Awards
Most Active Student Volunteer
Awarded By
Redeemed Christian Fellowship, University of Benin
Recognized for exceptional dedication and active participation in volunteer initiatives within the university community.
Certificates
Skills
Management & Leadership
Team Management, Operational Planning, Decision Advocacy, Leadership.
Analytical & Strategic
Market Analysis, Analytical Skills, Problem Solving.
Client & Communication
Customer Service, Presentation Skills, Emotional Intelligence, Relationship Management.
Technical Proficiency
Microsoft Office Suite, SQL, Cybersecurity Fundamentals.
Interests
Hobbies
Programme Facilitation, Research, Games, Outdoor Sports.