About
Highly accomplished and results-driven Hospitality Professional with over 16 years of progressive experience in dynamic five-star environments, specializing in comprehensive food and beverage operations, exceptional guest relations, and meticulous event management. Proven leader in optimizing operational efficiency, driving significant revenue growth, and cultivating high-performing teams within demanding, high-volume settings. Adept at leveraging strategic oversight and hands-on expertise to elevate service standards and exceed financial targets in diverse hospitality settings.
Work
Dubai, Dubai, United Arab Emirates
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Summary
Successfully led and supervised a team of 6 staff per shift in a high-volume, 150-cover all-day dining restaurant, ensuring seamless operations and directly contributing to significant revenue generation.
Highlights
Spearheaded daily operations for a 150-cover, high-volume all-day dining restaurant, consistently achieving an average monthly revenue of AED 900,000.
Directed and mentored a team of 6 staff per shift, optimizing team efficiency and ensuring superior service delivery in a fast-paced environment.
Implemented operational protocols that enhanced workflow and guest satisfaction, maintaining smooth, high-quality dining experiences.
Dubai, Dubai, United Arab Emirates
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Summary
Managed extensive banquet operations for The Event Centre and Festival Arena, overseeing events for up to 10,000 guests and driving substantial monthly revenue.
Highlights
Directed comprehensive banquet operations for events ranging from 4 to 10,000 guests across 13 meeting rooms, 2 banquet halls, and a concert venue.
Managed and motivated a core team of 7 staff per shift, alongside additional casuals, consistently generating an average monthly revenue of AED 4,000,000.
Served as a departmental trainer for events personnel for 5 years (2016-2021), developing staff capabilities and ensuring high service standards.
Maintained exemplary hygiene standards as the Person-In-Charge (PIC) for the department, ensuring compliance and guest safety.
Recognized with the "Winning Ways Star (Employee of the Month)" award in September 2016 for outstanding performance and dedication to service excellence.
Awards
Certificate of Appreciation
Awarded By
ORL Society
Recognized for outstanding contributions or performance.
Winning Ways Star (Employee of the Month)
Awarded By
Intercontinental Hotel, DFC
Awarded for exceptional performance and dedication during tenure at Intercontinental Hotel.
Certificate of Appreciation
Awarded By
Emirates Critical Care Society
Recognized for contributions or support to the Emirates Critical Care Society.
Languages
English
Skills
Hospitality Systems
Micros, Posist, Opera, WINHMS, IDS.
Food & Beverage Operations
Restaurant Management, Banquet Operations, Guest Relations, Event Management, Team Leadership, Operational Efficiency, Revenue Generation, Hygiene Standards.