BASSEM GUEDRI
International Sales & Export Management Professional
Rimini, IT.About
Highly accomplished sales professional with 10 years of progressive experience in international sales, import/export, and global logistics within the Würth Group. Expertly manages the full sales cycle, from strategic prospecting and negotiation to robust after-sales support, consistently exceeding sales targets and expanding revenue. Leverages multilingual proficiency and deep international trade knowledge to cultivate strong client relationships and optimize complex global operations.
Work
Rimini, Italy, Italy
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Summary
Currently leads international client management and export operations, overseeing the full sales cycle from prospecting to after-sales support while coordinating global logistics for key markets.
Highlights
Cultivated and managed relationships with a diverse international client portfolio, leveraging multilingual communication (Arabic, French, Italian, English) to drive engagement and ensure seamless operations across North African and French-speaking markets.
Spearheaded prospecting and negotiation efforts, successfully establishing and nurturing long-term client relationships that contributed to consistent sales target achievement and revenue growth.
Orchestrated end-to-end international logistics operations, including road, sea, and air transport, optimizing supply chain coordination and efficiency for global shipments.
Provided comprehensive export sales and technical after-sales support, resolving client issues promptly and ensuring high levels of customer satisfaction.
Streamlined the preparation of invoices and critical customs documentation, ensuring compliance and expediting international shipments.
Managed complex stakeholder relationships with customers, suppliers, freight forwarders, and customs authorities to facilitate smooth international trade operations and resolve issues.
Ferrara, Italy, Italy
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Summary
Provided critical linguistic and cultural mediation services, assisting refugees and asylum seekers with administrative, legal, and integration processes.
Highlights
Facilitated essential linguistic and cultural mediation for refugees and asylum seekers, ensuring effective communication and understanding during sensitive processes.
Assisted individuals through complex administrative and legal procedures, including asylum applications and court hearings, ensuring accurate documentation and support.
Supported integration processes by fostering clear communication between beneficiaries and local institutions, promoting successful community assimilation.
Cesena, Italy, Italy
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Summary
Supported back-office and sales operations for the French market, managing orders, quotations, and client relations while monitoring key export markets.
Highlights
Provided essential back-office and sales support for the French market, contributing to efficient order processing and sales cycle management.
Managed customer orders and prepared accurate quotations, ensuring timely delivery and client satisfaction.
Successfully resolved client disputes and complaints in a multilingual environment, preserving customer relationships and enhancing service quality.
Executed all necessary export procedures and documentation, ensuring compliance with international trade regulations for shipments to North Africa and the Gulf region.
Monitored client accounts and key export markets across North Africa, the Gulf region, and French-speaking countries to identify sales opportunities and inform strategy.
Offered expert technical guidance to clients on product selection, ensuring optimal solutions tailored to their specific needs.
Education
Languages
Arabic
French
Italian
English
Skills
Sales & Business Development
Full Sales Cycle Management, Prospecting, Negotiation, Client Relationship Management, Sales Targets Achievement, Revenue Growth, Market Analysis, Product Selection Guidance.
International Trade & Logistics
Import/Export Operations, Maritime Transport, International Trade Regulations, Incoterms, Customs Documentation, Logistics Coordination (Road, Sea, Air), Supply Chain Optimization, Export Procedures.
Client & Technical Support
After-Sales Support, Customer Satisfaction, Dispute Resolution, Multilingual Communication, Problem Solving, Client Needs Analysis.
Software & Systems
CRM Systems, Database Management, AS400 (IBM), Microsoft Office Suite (Word, Excel, PowerPoint).
Administrative & Cross-Functional
Invoice Preparation, Order Management, Quotation Preparation, Stakeholder Management, Back-Office Operations, Cross-Cultural Communication.
Interests
Hobbies
Travel, Sports, Photography, Cinema.