Gregory Bennett

Summary

• Developed detailed implementation plans, created enhanced process tasks, and implemented training requirements while meeting project goals • Maintained budget requirements and developed annual goals achievement goals aligned to overall enterprise goals • Employee Engagement Committee Member and led project impact associate creating remote employee engagement guide • Business mentor for several employees providing career guidance, professional development, coaching and removing career path roadblocks • Apply advanced product knowledge and industry insights to devise creative solutions for implementation challenges, driving continuous improvement • Provide critical input for various initiatives, including project planning and system testing, to ensure successful outcomes and minimize defects

Highlights

Summary

• Coordinate case activities and develop risk management strategies, ensuring precise data and customer communication • Manage enrollment logistics, capturing key insights for streamlined operations • Ensure accurate system uploads and outputs, reducing errors and enhancing efficiency • Collaborate with business resources to maintain data integrity, minimizing rework • Lead cross-functional meetings, fostering seamless communication between producers, external partners, and internal teams to ensure successful case implementations

Highlights

Summary

• Business Analyst for the Mass Mutual Brand Refresh Project • Conduct quality reviews for Worksite products, documenting findings for process improvement • Analyze and resolve process issues, enhancing operational efficiency • Ensure accuracy in group print outputs, improving customer satisfaction • Identify processing errors within current business standards, develop remediation plans and monitor quality trends

Highlights

Summary

• Manage client applications and records, maintaining accuracy in business information systems • Analyze household finances against state eligibility criteria, determining Medicaid benefit qualification. Liaise with the Connecticut Department of Social Services to verify assistance decisions • Guide clients through the medical benefits enrollment process explaining program rights and responsibilities. Provide case management support for application processing • Maintain state information systems with updated household data. Investigate potential errors, fraud, and service issues for program integrity • Engage with employers, health providers, and insurers to confirm client liabilities and resources. Participate in system issue resolution meetings

Highlights