Select Whole Life Project
MassMutual
Summary
Initiative to develop a new insurance product for the national market to satisfy business and customer needs
Summary
Insurance business professional with over 15 years of extensive expertise in the financial services industry, specializing in enhancing operational efficiency and process improvement. Demonstrates a strong ability to develop creative solutions for complex challenges, mentor junior specialists, and ensure seamless communication across teams. Passionate about driving continuous improvement and delivering exceptional service while maintaining compliance with industry standards.
Work
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Summary
• Developed detailed implementation plans, created enhanced process tasks, and implemented training requirements while meeting project goals • Maintained budget requirements and developed annual goals achievement goals aligned to overall enterprise goals • Employee Engagement Committee Member and led project impact associate creating remote employee engagement guide • Business mentor for several employees providing career guidance, professional development, coaching and removing career path roadblocks • Apply advanced product knowledge and industry insights to devise creative solutions for implementation challenges, driving continuous improvement • Provide critical input for various initiatives, including project planning and system testing, to ensure successful outcomes and minimize defects
Highlights
Project Management
Product Development
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Summary
• Coordinate case activities and develop risk management strategies, ensuring precise data and customer communication • Manage enrollment logistics, capturing key insights for streamlined operations • Ensure accurate system uploads and outputs, reducing errors and enhancing efficiency • Collaborate with business resources to maintain data integrity, minimizing rework • Lead cross-functional meetings, fostering seamless communication between producers, external partners, and internal teams to ensure successful case implementations
Highlights
Business analyst
Project Management
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Summary
• Business Analyst for the Mass Mutual Brand Refresh Project • Conduct quality reviews for Worksite products, documenting findings for process improvement • Analyze and resolve process issues, enhancing operational efficiency • Ensure accuracy in group print outputs, improving customer satisfaction • Identify processing errors within current business standards, develop remediation plans and monitor quality trends
Highlights
Data Analytics
Quality Assurance
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Summary
• Manage client applications and records, maintaining accuracy in business information systems • Analyze household finances against state eligibility criteria, determining Medicaid benefit qualification. Liaise with the Connecticut Department of Social Services to verify assistance decisions • Guide clients through the medical benefits enrollment process explaining program rights and responsibilities. Provide case management support for application processing • Maintain state information systems with updated household data. Investigate potential errors, fraud, and service issues for program integrity • Engage with employers, health providers, and insurers to confirm client liabilities and resources. Participate in system issue resolution meetings
Highlights
Investigations
Case Management
Issue Resolution
Volunteer
Urban League of Greater Hartford Young Professionals
|Director of Policy and Procedures
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Summary
Provide guidance to the Executive Board and general membership while following and managing the mandates outlined in the organization's bylaws
Highlights
Procedural Expert
Legal Authority
Projects
Remote Employee Project
MassMutual
Summary
Create a remote working resource guide for employees during the company-wide COVID-19 remote work mandate
Business Transformation Project
MassMutual
Summary
A comprehensive revision of MassMutual operations to improve operational efficiency
Chapter Elections Project
Urban League of Greater Hartford Young Professionals
Summary
Establish a member elections process so that the chapter can nominate, vote, and serve the community in partnership with the general body membership.
Internal Foundations Project
Urban League of Greater Hartford Young Professionals
Summary
Complete overhaul of chapter operations, bylaws, service requirements, and partnerships to accommodate COVID-19 remote work mandate
Awards
Stewardship Award
Awarded By
Urban League of Greater Hartford Young Professionals
Excellence in service to the community and chapter operational support