Amit Kumar Bhagat

Spearheaded Agile transformation for a 75-member global software delivery team, increasing on-time project delivery rate by 37% through advanced Scrum methodologies and continuous improvement practices.

Orchestrated the delivery of a $45M enterprise SaaS platform, coordinating workstreams across Product, DevOps, QA, and Business stakeholders; achieved go-live 2 months ahead of schedule with zero critical defects post-launch.

Mentored and coached 7 Scrum Masters and Product Owners, significantly elevating team Agile maturity and enhancing cross-team collaboration across 5 distributed squads.

Drove adoption of DevOps culture, enabling CI/CD pipeline automation that reduced deployment cycle time by 60% and improved deployment success rate to 99.2%.

Championed metrics-driven retrospectives, leveraging JIRA and Confluence to monitor sprint health, velocity, and delivery quality, resulting in sustained backlog reduction and higher team engagement.

Directed a 24/7 ITSM operations team supporting core banking and payment processing platforms, achieving 99.97% system uptime and consistently exceeding all SLA benchmarks for incident, problem, and change management.

Spearheaded the migration to ServiceNow, consolidating legacy ITIL processes and automating knowledge management, saving over 2,800 annual person-hours and elevating user satisfaction scores by 22%.

Developed and implemented robust incident response procedures—including root cause analysis and post-incident review—which reduced P1 incident recurrence by 43% year-over-year.

Facilitated ITSM process integration and compliance for three major M&A projects, ensuring seamless technology onboarding and minimizing post-merger service disruption.

Trained and developed a team of 15 analysts and process leads; established cross-functional training frameworks that improved first-call resolution rate by 31%.

Administered IBM z/OS production environment supporting daily financial transactions exceeding $25B, ensuring uninterrupted batch processing and application availability.

Automated core batch job scheduling and system health monitoring using CA7 and IBM Tivoli, reducing manual errors by 75% and enabling proactive issue resolution.

Collaborated closely with Development, QA, and Business units to support high-impact system migrations and disaster recovery drills, consistently exceeding all RTO and RPO targets.

Authored and maintained performance dashboards and technical SOPs, directly supporting audit compliance and critical regulatory requirements.

Received Corporate Recognition Award for outstanding contribution to year-end close and reconciliation projects, minimizing process downtime and financial risk.