Balal ali
System Administrator
Stanwell, United Kingdom.About
Highly experienced System Administrator with over a decade of proven success in delivering robust IT solutions and managing critical infrastructure across diverse environments. Adept at optimizing system performance, enhancing security, and leading technical teams to ensure seamless operations and superior user satisfaction. Leverages deep expertise in Windows OS, virtualization, and network administration to drive efficiency and resolve complex technical challenges for organizations.
Work
London, England, UK
→
Summary
Led IT support operations and managed critical infrastructure, ensuring high availability and efficient service delivery for a compact, high-performance wind sensor and anemometer manufacturer.
Highlights
Supervised the IT technician team, enhancing operational efficiency and ensuring accurate reporting to the IT Manager.
Managed comprehensive Windows infrastructure, including successful migration of user systems to Windows 10 and full lifecycle management of Office 365.
Spearheaded procurement and deployment of IT hardware, including PCs, laptops, and AV equipment, providing comprehensive remote support to over 100 employees, including executives.
Coordinated with third-party vendors to ensure timely IT service delivery, managing the VM platform, Veeam backups, and endpoint security via Microsoft Intune and Defender.
Administered critical Active Directory, Group Policy, and network infrastructure, ensuring secure, reliable connectivity and operational efficiency.
Managed user onboarding/offboarding, server and end-user device support, and handled hardware procurement, licensing, and renewals to maintain compliance and operational efficiency.
London, England, UK
→
Summary
Provided critical 24/7 IT support and system administration for the world's leading airport slot coordinator, serving 75 airports globally.
Highlights
Administered Windows Server 2008R2 and 2012R2 infrastructure, alongside managing the Office 365 Exchange email system, ensuring seamless communication.
Provided 24/7 help desk support to over 2,500 external clients, resolving complex issues related to VOIP phone systems, mobile devices, and desktop infrastructure.
Led on-site IT support for major company events and provided technical assistance to satellite offices in Manchester, Dubai, and Auckland.
Trained new staff on IT systems and company procedures, ensuring smooth onboarding and consistent troubleshooting of desktop, application, and infrastructure issues.
Managed the maintenance and support of mobile devices, including Androids, iPhones, tablets, and iPads, ensuring continuous connectivity for staff.
Harrow, England, UK
→
Summary
Developed and maintained IT infrastructure, enhancing organizational collaboration and providing essential technical support for a diverse client base.
Highlights
Developed custom SharePoint web parts to significantly improve organizational collaboration and resolved diverse technical issues across desktops, applications, and networks.
Provided efficient 1st/2nd line support to a diverse client base, troubleshooting PCs, laptops, and mobile devices to ensure seamless operations.
Administered IT policies, configured network printers, and managed student network storage, enhancing operational security and efficiency.
Oversaw the ID card printing system, ensuring smooth operations and security for the college community.
Isleworth, England, UK
→
Summary
Provided foundational IT support, managing helpdesk operations and performing essential hardware and software maintenance.
Highlights
Logged and managed support calls using Manage Engine Helpdesk software, efficiently fulfilling 1st line duties and improving helpdesk phone call resolution.
Executed 2nd line tasks, including assembling, maintaining, and rebuilding computers/laptops, and deploying OS images to optimize system performance.
Maintained interactive whiteboards and installed/configured network printers, ensuring consistent functionality for educational environments.
Education
Skills
Operating Systems & Virtualization
Windows Server (2008R2 to 2022), VMWare, Azure Virtualization, Windows 10, Windows 7.
Directory Services & Management
Active Directory, Group Policy, Microsoft Intune, Microsoft Defender, Office 365, Exchange, SharePoint Administration.
Networking
TCP/IP, VLANs, Firewalls, WiFi, VoIP, Network Infrastructure.
Hardware & Devices
Desktops, Laptops, Printers, Mobile Devices (Android, iPhone, Tablet, iPad), AV Equipment, Interactive Whiteboards.
IT Operations & Support
Help Desk Support, Remote Assistance, Documentation, Troubleshooting, System Deployment, User Onboarding/Offboarding, Hardware Procurement, Licensing & Renewals, Vendor Coordination, Backup & Recovery (Veeam), Endpoint Security, IT Service Delivery, Problem-Solving.
Professional Skills
Communication, Interpersonal Skills, Teamwork, Prioritization, Deadline Management, Proactive Approach, Solutions-Oriented.