About
Highly analytical and results-driven B.Tech graduate with experience in technical writing and MERN stack development, adept at simplifying complex information and building robust web applications. Proven ability to enhance product onboarding efficiency by 40% and reduce support ticket volume by 25% through improved self-service access. Seeking to leverage strong technical acumen and problem-solving skills to drive innovation and efficiency in a dynamic tech environment.
Work
Kolkata, West Bengal, India
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Summary
Led the creation and management of technical documentation and a web-based portal, significantly improving product onboarding and reducing support inquiries.
Highlights
Authored and maintained over 30+ technical documents, including user manuals and API references, boosting product onboarding efficiency by 40%.
Engineered and managed a responsive web-based documentation portal, decreasing support ticket volume by 25% through enhanced self-service access.
Collaborated with 6+ cross-functional teams to translate complex technical concepts into clear, user-friendly content, increasing internal knowledge adoption and product usability by 30%.
Education
Awards
National Level Sports Competitor
Awarded By
National Sports Body
Recognized for enhancing college team practice efficiency by 30% through tailored drills and competing at the national level in 2018.
Skills
Languages
JavaScript, MongoDB, C++, C, HTML/CSS, SQL, MySQL.
Frameworks & Tools
ReactJS, Node.js, Express.js, Git, Tailwind CSS, Bootstrap, REST APIs, GitHub, Next.js, Power BI, Tableau, Jira, Figma, Canva, Postman.
Testing & Development Practices
Manual Testing, Agile.
Coursework
Object Oriented Programming, Database Management Systems.
Interests
Hobbies
Solving coding problems, Developing web applications, Learning new technologies, Sports Enthusiast.