Led requirements elicitation and defined comprehensive business cases, user stories, and process workflows to align IT solutions with strategic objectives.
Managed the decommissioning of legacy systems and coordinated data and content migration to cloud-based products, ensuring seamless transitions.
Developed and executed release and change management plans, minimizing disruption during system upgrades and new product deployments.
Prepared operational documents for SLAs, problem, incident, availability, and capacity management, enhancing service delivery frameworks.
Conducted market analysis of cloud offerings, performed product assessments, and prepared tender documentation, leading to informed procurement decisions.
Managed budget planning and contract negotiations with vendors, resulting in significant budget savings and optimized resource allocation.
Oversaw the total cost of ownership (TCO) for all systems in my portfolio, valued at approximately 13 million Euros, ensuring cost-effectiveness.
Developed and documented test plans and cases, coordinating and reporting on test results to ensure software quality and reliability.
Monitored licenses usage and forecasts, optimizing software asset management.
Provided training, support, and onboarding for end-users and administrators on new cloud solutions, facilitating adoption and maximizing system utilization.