Brenna Heaps

Acting as the internal voice of the customer, driving cross-functional initiatives to improve the customer experience across all touchpoints.

Managing key relationships with external vendors, agencies, and contractors to ensure seamless project execution and delivery.

Collaborating closely with Marketing to oversee website operations and workflow management for large-scale projects, including ongoing product and promotional updates.

Managed a global team across end-to-end web and digital projects, overseeing comprehensive planning, execution, and budget oversight for successful project delivery.

Optimized resource allocation and tracking for cross-functional teams, enhancing project efficiency and on-time completion.

Maintained meticulous project documentation to ensure seamless project delivery and facilitate knowledge transfer across teams.

Directed client communications, proposal development, SoW creation, and managed freelancer/vendor relations, ensuring high client satisfaction and account growth.

Led cross-functional initiatives to develop efficient processes and systems, scaling the Design organization while maintaining high-quality standards and implementing effective change management efforts.

Oversaw the product design operations program and managed project managers, supporting streamlined workflows and embedding core design principles across the team.

Collaborated with Product Design leadership to standardize and improve research and design methodologies and tools, enhancing consistency and output quality.

Served as the team lead for a complete product and brand refresh, orchestrating collaboration with external agencies, implementing Digital Asset Management (DAM) setup, and enhancing internal communications.

Led cross-functional communication and alignment for multiple feature launches, developer marketing campaigns, and brand nurture initiatives, enhancing product visibility.

Created and implemented targeted developer-focused brand campaigns and custom swag, significantly increasing engagement within the developer community.

Managed strategic relationships with platform champion developers, facilitating effective onboarding, feedback processes, and targeted marketing efforts to foster community loyalty.

Cultivated and maintained strong relationships with platform developers, overseeing onboarding, product feedback processes, and marketing initiatives to drive engagement.

Executed multiple successful feature launches, developed effective developer marketing strategies, and implemented ongoing developer brand nurture campaigns.

Led partner and brand marketing campaigns, secured sponsorship opportunities, and elevated general brand awareness within the developer ecosystem.

Planned and executed the company's first virtual event, 'Upstream', achieving high engagement and positive feedback from attendees.

Directed a global team to develop and implement marketing strategies across github.com and all company brand and experience design, spanning social, marketing program sites, digital advertising, and events.

Facilitated cross-functional communication and alignment, ensuring cohesive goals, processes, and strategies for major company events like GitHub Satellite and GitHub Universe.

Managed hiring and onboarding processes for designers, growing the team from one project manager to three dedicated streams.

Collaborated with the Product team to establish brand positioning, messaging, and specific campaign launches, directly impacting product adoption and market perception.

Coordinated multiple product launches and digital marketing strategies, alongside ongoing brand nurture campaigns, to sustain user engagement.

Led the design and production of all company swag, including vendor sourcing, and maintained the internal swag site and external company store, overseeing fulfillment.

Managed a small team on multiple digital projects for various clients, overseeing scheduling, scope, budget, and resource allocation to ensure successful project delivery.

Maintained robust client communication and relationships, providing comprehensive overviews of all team projects to ensure transparency and satisfaction.

Ensured efficient day-to-day operations and coordination within the team, improving overall project workflow and delivery timelines.

Led cross-functional projects with IT, fulfillment, logistics, supply chain, and other stakeholders to streamline e-commerce operations.

Defined, documented, and trained customer service processes for Anthropologie and Terrain customer service centers, enhancing service quality and efficiency.

Converted a company distribution center into a shipping facility, defining new fulfillment and logistics operations to support increased e-commerce volume.

Managed all web design and development projects, ensuring on-time delivery and adherence to budget constraints for a small agency.

Led project planning and execution, consistently meeting or exceeding client expectations for quality and delivery on all engagements.

Managed and executed branding projects for film properties, overseeing the development of merchandising style guides and promotional materials, including packaging design.

Collaborated with cross-functional teams to ensure seamless project delivery and client satisfaction, utilizing strong organizational and project management skills to meet tight deadlines and exceed client expectations.

Managed and oversaw multiple design and branding projects, including annual reports, hotel collateral, and restaurant design, ensuring high-quality outputs.

Utilized strong project management skills to ensure timely delivery and budget adherence for all projects, collaborating with cross-functional teams to streamline processes and improve project efficiency.