CARLOS IVAN GIACOMO REYES
Account Manager & Hospitality Operations Leader
Metepec, MX.About
A results-oriented Account Manager and seasoned Hospitality Leader with over 6 years of progressive experience in driving operational excellence, enhancing guest satisfaction, and fostering robust client relationships. Proven ability to lead diverse teams, optimize business processes, and achieve significant growth targets in dynamic environments across the hospitality and service sectors.
Work
Toluca, Estado de México, Mexico
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Summary
Led client relationship management and business development initiatives for a dynamic service provider across multiple regions.
Highlights
Managed a diverse portfolio of key accounts, consistently achieving high client satisfaction and retention goals.
Developed and implemented strategic account plans to identify new business opportunities, contributing to overall revenue growth.
Served as the primary point of contact for client inquiries and complex issue resolution, ensuring timely and effective solutions.
Collaborated cross-functionally with internal sales and operations teams to optimize service delivery and enhance the client experience.
Guadalajara, Jalisco, Mexico
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Summary
Directed daily operations and guest services for a boutique hotel, ensuring exceptional experiences and operational efficiency.
Highlights
Oversaw all aspects of hotel operations, including front desk, housekeeping, and F&B, maintaining high service standards for guests.
Implemented guest feedback mechanisms and service enhancements, resulting in improved satisfaction scores and increased repeat business.
Managed vendor relationships and inventory, optimizing procurement processes and contributing to a reduction in operational costs.
Trained and mentored a dedicated team, fostering a culture of excellence and proactive guest engagement within the boutique setting.
Playa del Carmen, Q.R., Mexico
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Summary
Managed comprehensive resort operations, leading teams and optimizing guest experiences and financial performance.
Highlights
Directed all departmental operations, including staffing, budgeting, and service quality, for a dynamic resort property.
Achieved significant improvements in operational efficiency and guest satisfaction through strategic initiatives and process optimizations.
Recruited, trained, and supervised a team of 30+ employees, enhancing overall team performance and service delivery standards.
Managed P&L responsibilities, successfully controlling costs and identifying revenue-generating opportunities to meet financial targets.
Guadalajara, Jalisco, Mexico
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Summary
Oversaw all aspects of hotel management, driving profitability, operational excellence, and guest satisfaction.
Highlights
Led a full-service hotel operation, managing budgets, sales, marketing, and human resources functions to ensure smooth operations.
Implemented strategies that consistently enhanced the guest experience, leading to positive online reviews and increased customer loyalty.
Developed and managed departmental budgets, achieving cost control objectives and optimizing resource allocation across all areas.
Cultivated strong relationships with local vendors and community partners to enhance hotel offerings and expand community outreach.
Languages
Spanish (Native)
English
French
Skills
Management & Operations
General Management, Operations Management, Team Leadership, Budget Management, Process Optimization, Resource Allocation, P&L Management, Vendor Management, Strategic Planning, Multitasking, Organizational Skills, Time Management.
Client & Guest Relations
Client Relationship Management, Guest Satisfaction, Customer Service Excellence, Issue Resolution, Client Retention, Guest Experience Enhancement.
Business Development & Sales
Business Development, Account Management, Sales Strategies, Revenue Generation, Market Analysis.
Hospitality Expertise
Hotel Operations, Boutique Hotel Management, Resort Management, Front Desk Operations, Housekeeping Management, Food & Beverage Management, E-commerce Hotelero, Concierge Services.
Communication & Interpersonal
Exceptional Communication, Cross-functional Collaboration, Teamwork, Mentorship, Stakeholder Engagement.