Cassandra Palmer
Electrotechnology & Logistics Professional
Seabrook, AU.About
Highly motivated Electrotechnology professional with a Certificate II and over two years of hands-on experience in warehouse operations, logistics, and technician coordination, primarily within the vertical transportation industry. Proven ability to optimize scheduling, manage complex logistics for on-site projects, and enforce stringent safety standards, driving operational efficiency and supporting technical teams effectively.
Work
Seabrook, VIC, Australia
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Summary
Led coordination and logistics for multiple installation projects, optimizing technician deployment and resource management for Lift Material Australia.
Highlights
Orchestrated the scheduling and coordination of two technical teams, optimizing resource allocation for multiple complex installation projects.
Managed comprehensive logistics for on-site operations, including transportation, flights, and accommodation, ensuring 100% resource availability for technicians.
Maintained accurate technical records, processed quotes, and managed installation requests for specialized equipment like escalator handrails, improving operational workflow.
Resolved complex operational challenges under tight deadlines, demonstrating strong problem-solving and multitasking capabilities to maintain project timelines.
Seabrook, VIC, Australia
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Summary
Supported qualified technicians and ensured operational compliance by coordinating materials and resources for elevator installation and servicing projects at KONE Elevators.
Highlights
Coordinated materials, tools, and resources for qualified technicians, directly supporting the successful execution of multiple elevator installation and servicing projects.
Ensured strict adherence to OH&S processes and safety standards across all warehouse and project sites, mitigating risks and maintaining a safe working environment.
Managed precise inventory records for parts and electrical components, alongside technician scheduling, enhancing operational accuracy and efficiency.
Provided essential logistical support for on-site operations, including the strategic allocation of specialized equipment and transportation.
Seabrook, VIC, Australia
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Summary
Drove sales and client engagement for Migomag Welding Supplies, leveraging product knowledge to meet customer needs and achieve targets.
Highlights
Engaged with customers to identify specific needs for welding supplies, resulting in tailored product recommendations and increased sales.
Managed and processed sales orders efficiently, contributing to streamlined operations and customer satisfaction.
Maintained comprehensive knowledge of product inventory and specifications, ensuring accurate information delivery to clients.
Seabrook, VIC, Australia
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Summary
Provided critical administrative and logistical support to technical and management teams, optimizing resource allocation and maintaining operational efficiency in a safety-driven environment at KONE Elevators.
Highlights
Facilitated seamless operations by assisting diverse teams, including technicians and project managers, with the precise allocation of tools, parts, and project requirements.
Contributed to a safety-driven, fast-paced operational environment, ensuring efficient day-to-day processes and adherence to industry best practices.
Developed comprehensive knowledge of elevator components and crucial compliance requirements, enhancing support for technical and operational teams.
Seabrook, VIC, Australia
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Summary
Provided comprehensive customer support and resolved inquiries for Probe Group, ensuring positive client experiences and fostering loyalty.
Highlights
Addressed a high volume of diverse customer inquiries promptly and effectively, resolving issues to maintain satisfaction.
Utilized CRM systems to accurately document interactions and track service metrics, contributing to improved service delivery.
Collaborated cross-functionally to escalate and resolve complex customer concerns, enhancing overall client retention.
Skills
Industry Knowledge
Vertical Transportation Industry, KONE Safety Frameworks, OH&S Compliance, Elevator Components.
Operations & Logistics
Scheduling, Coordination, Warehouse Operations, Technician Support, Logistics Management, Resource Allocation, Inventory Management, On-site Safety Standards.
Technical & Administrative Tools
Microsoft Office Suite, SAP, Salesforce, SysPro, SharePoint, Technical Record Keeping, Quotes Management.
Core Competencies
Problem-Solving, Multitasking, Teamwork, Reliability, Adaptability, Continuous Learning, Physical Capability, Customer Service.
References
References
Available upon request.