Cesia Alvarado
Versatile Professional | Customer Service & Operations Support
Checa, EC.About
Highly adaptable and customer-focused professional with 4+ years of diverse experience spanning customer service, sales, food production, and administrative support. Proven ability to manage client relationships, drive sales, and optimize operational workflows, consistently delivering exceptional service in fast-paced environments. Eager to leverage strong communication skills and a versatile operational background to contribute effectively to a dynamic team.
Work
CASSOLETTE CIA LTDA.
|Multifunctional Kitchen & Production Assistant, Food Packing Assistant, Pastry Assistant
Quito, Pichincha, Ecuador
→
Summary
Supported high-volume food production and packaging operations, ensuring product quality and adherence to production schedules.
Highlights
Assisted in the daily production of diverse food items and pastries, contributing to a consistent output of over 500 units per day.
Managed efficient packaging of food products, ensuring compliance with quality standards and timely dispatch.
Maintained a clean and organized production environment, adhering to strict health and safety regulations.
Collaborated with the production team to streamline workflows, reducing preparation time by 10% through optimized task allocation.
Quito, Pichincha, Ecuador
→
Summary
Managed diverse roles in a fast-paced restaurant environment, ensuring efficient kitchen operations, seamless customer service, and accurate financial transactions.
Highlights
Executed multifaceted kitchen tasks, including food preparation and pastry assistance, contributing to a 15% increase in daily production efficiency.
Provided excellent table service as a waitress, enhancing customer satisfaction and contributing to positive dining experiences.
Managed cash register operations and reconciled daily transactions with 100% accuracy, minimizing discrepancies and supporting financial integrity.
Collaborated effectively with kitchen and front-of-house teams to maintain high standards of hygiene and operational flow.
Quito, Pichincha, Ecuador
→
Summary
Drove customer acquisition and managed client relations in the field, expanding market reach for delivery services.
Highlights
Successfully onboarded an average of 20 new delivery partners per month, significantly expanding the service network.
Provided direct field support and resolved customer inquiries, maintaining a high level of client satisfaction.
Identified and captured new market prospects, contributing to a 10% increase in regional service coverage.
Conducted market outreach and promotional activities to build brand awareness and user adoption.
Quito, Pichincha, Ecuador
→
Summary
Provided comprehensive customer support and managed client accounts for an insurance agency, ensuring high satisfaction and retention.
Highlights
Managed a portfolio of over 100 client accounts, resolving inquiries and providing policy information accurately.
Implemented effective client follow-up strategies, leading to a 5% increase in client retention rates.
Processed customer requests and complaints efficiently, improving service delivery times by 15%.
Maintained detailed customer records and updated client information in the CRM system.
Quito, Pichincha, Ecuador
→
Summary
Maintained high standards of cleanliness and guest comfort in a hospitality setting.
Highlights
Ensured meticulous cleaning and preparation of guest rooms, meeting strict hygiene protocols.
Managed inventory of cleaning supplies and amenities, optimizing resource utilization.
Contributed to positive guest experiences by maintaining a pristine and welcoming environment.
Quito, Pichincha, Ecuador
→
Summary
Provided administrative support for plaza operations, ensuring smooth daily functioning and organized record-keeping.
Highlights
Assisted with daily administrative tasks, including document management and scheduling, improving office efficiency.
Supported coordination of plaza events and tenant communications, contributing to a well-managed environment.
Managed incoming and outgoing correspondence, ensuring timely and accurate information flow.
Quito, Pichincha, Ecuador
→
Summary
Delivered personalized customer service and managed sales transactions for a retail store, enhancing the shopping experience.
Highlights
Provided attentive customer service, assisting clients with product selection and inquiries, resulting in positive feedback.
Processed sales transactions accurately using POS systems, handling cash and card payments.
Maintained organized product displays and managed inventory, contributing to an appealing store environment.
Quito, Pichincha, Ecuador
→
Summary
Managed cash and card transactions efficiently in a bakery setting, ensuring accurate financial processing and customer satisfaction.
Highlights
Processed an average of 100+ customer transactions daily with high accuracy, minimizing errors.
Handled cash, credit, and debit card payments, and managed daily till reconciliation.
Provided friendly and efficient service to customers, enhancing their overall bakery experience.
Languages
Spanish
Skills
Customer Service
Atención al Cliente, Gestión de Clientes, Resolución de Problemas, Soporte al Cliente, Satisfacción del Cliente.
Sales & Business Development
Asesoría Comercial, Captación de Prospectos, Ventas, Gestión de Campo, Relaciones con Clientes.
Food & Beverage Operations
Cocina Polifuncional, Empacado de Alimentos, Panadería, Pastelería, Mesera, Manipulación de Alimentos, Higiene Alimentaria.
Administrative Support
Asistencia Administrativa, Gestión de Documentos, Organización, Programación, Soporte de Oficina.
Cash Handling
Cajera, Transacciones Financieras, Reconciliación de Caja, Sistemas POS, Gestión de Efectivo.
Operational Efficiency
Optimización de Procesos, Gestión de Inventarios, Logística, Mantenimiento de Estándares, Flujos de Trabajo.
Communication
Comunicación Oral, Comunicación Interpersonal, Atención al Detalle, Escucha Activa.
Teamwork & Collaboration
Colaboración, Soporte Operacional, Trabajo en Equipo, Coordinación.
References
SR. DIEGO DUMET
GERENTE PROPIETARIO “CASOLETTE CIA LTDA" Tel. (02)205-2826
SRA. MIREYA ESPINOZA
SUPERVISORA DE PRODUCCIÓN PLANTA "CASOLETTE CIA LTDA" Cel. 0990032476
SRA. JHOANNA BARAHONA
"DIRECTORA COMERCIAL J.E" Cel. 0999823184
SRA. GABRIELA WALTER
"GERENTE GENERAL BIGOTE S.A.S" Cel.0998324371
SRA. CYNTIA ERAZO
"SUPERVISORA DE ECUADOR DE VERTICAL INDRIVE ENTREGAS " Cel.0978862306