Chris Harty
Seasoned Customer Success & Sales Leader
Los Angeles, US.About
Seasoned Customer Success and Sales Leader with 8+ years of experience driving operational excellence and revenue growth for Seed and Series A stage edtech startups. Proven business driver with a track record of building high-performance teams, scaling customer-facing programs, and executing successful go-to-market strategies. Adept at implementing systems that enhance operations, improve measurable business outcomes, and position companies for long-term growth and acquisition.
Work
San Francisco, CA, US
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Summary
Led Customer Success and Sales departments, reporting to the CEO of an edtech startup focused on K-8 literacy, driving aggressive revenue goals, executing GTM strategy, and managing a book of business encompassing 200+ customers and over $1M in ARR.
Highlights
Built the Customer Success department from inception as the organization's 2nd full-time hire, accelerating the company's 3x revenue growth over 6+ years.
Established and scaled a high-performing support team, consistently maintaining an average CSAT score of 97.9%.
Boosted Average Contract Value (ACV) by 20% through the successful monetization of previously untapped professional services revenue streams.
Increased district portfolio's Year-over-Year sales revenue by 36% within the first year after assuming control of the sales department in March 2023.
Reduced internal financial reporting time by 99%, from 8 hours to 5 minutes, by overhauling Salesforce architecture to enable faster, data-driven decision-making.
Recruited, developed, and mentored high-performance employees, including a direct report who advanced to Director of Operations on the executive team within 3 years.
Achieved consistent career progression, leading up to 300+ assessment grader subcontractors and directly managing up to 5 full-time employees across various roles.
San Francisco, CA, US
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Summary
Managed a portfolio of 30+ top-tier edtech clients, generating over $900,000 in ARR by overseeing strategic planning, software implementation, user onboarding, and ensuring high annual subscription renewal and expansion rates.
Highlights
Eliminated gross revenue churn and achieved 100% customer retention for 7 consecutive quarters after taking over the customer portfolio in April 2017.
Drove significant revenue growth by expanding 12.5% of customer accounts in 2018, achieving the highest upsell performance across the entire CS team.
Improved the company's Net Promoter Score (NPS) by creating and implementing a targeted webinar training program, significantly increasing product adoption among previously under-engaged users.
Stanford, CA, US
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Summary
Collaborated with a small team of Stanford School of Medicine staff and faculty to develop and expand impactful programs focused on community health promotion and chronic disease prevention.
Highlights
Managed 30+ fellows through comprehensive 6-month service-learning internships, fulfilling requirements for the Stanford Health 4 All professional certificate program.
Researched, developed, and successfully launched a Master of Science Program in Community Health and Prevention Research, alongside a Scholarly Concentration in Prevention Research within the Department of Medicine.
Skills
Technical Skills and Experience
Salesforce, HubSpot, Heap, Amplitude, Jira, Slack, Userpilot, Salesloft, Zendesk, Delighted (NPS software), ClickUp, Microsoft Office, Google Workspace & Office Suite.