Mallaury Courbin
Experienced Operations Manager | Team Leadership | Customer Experience
Pessac, FR.About
Results-driven Operations Manager with over a year of experience leading high-volume fast-food operations, excelling in team leadership, inventory management, and customer service. Proven ability to optimize processes, enhance team cohesion, and drive operational efficiency, consistently achieving high standards of quality and compliance. Eager to leverage transferable skills in a challenging new environment, contributing to organizational success and professional growth.
Work
Pessac, Nouvelle-Aquitaine, France
→
Summary
Led dynamic restaurant operations, overseeing daily shifts, managing teams, and ensuring exceptional customer service and operational efficiency for a high-volume fast-food establishment.
Highlights
Managed daily operational activities, including inventory control, food preparation verification, and equipment maintenance, ensuring adherence to quality standards and reducing waste.
Generated comprehensive daily activity reports on sales, customer traffic, and personnel management, providing critical data for strategic decision-making and performance optimization.
Cultivated a positive and cohesive team environment for up to 15 employees through regular briefings, conflict resolution, and motivational strategies, enhancing team productivity and morale.
Oversaw full restaurant cycles, from meticulous opening preparations and setup to thorough closing procedures and sanitation, consistently maintaining high standards of cleanliness and operational readiness.
Ensured strict compliance with HACCP food safety regulations and internal protocols, meticulously documenting temperature logs and tracing activities to uphold health and safety standards.
Education
Languages
French
English
Japanese
Skills
Management & Leadership
Team Management, Staff Training & Development, Conflict Resolution, Employee Motivation, Performance Coaching, Team Cohesion.
Operations & Logistics
Inventory Management, Stock Organization, Operational Optimization, Process Improvement, Opening/Closing Procedures, Command Reception.
Customer Service
Customer Welcome, Service Excellence, Customer Satisfaction, Complaint Handling.
Quality & Compliance
HACCP Standards, Food Safety, Quality Control, Traceability, Regulatory Compliance, Hygiene Standards.
Reporting & Analysis
Activity Reporting, Data Monitoring, Performance Tracking, Financial Reporting (Basic).
Personal Attributes
Organized, Motivated, Self-starter, Punctual, Empathetic, Teamwork, Adaptability.