Cristhian Medeiros Silva

Optimized user experiences for public sector communication tools through comprehensive user research, flow development, wireframing, and interface design, directly impacting citizen engagement.

Contributed as a key member of the design system and Design Ops team, collaborating with accessibility experts to significantly improve the Direct Social Security Portal's usability for millions of citizens.

Managed end-to-end project design, analyzing requirements and collaborating with cross-functional teams to enhance user experiences from inception to completion, ensuring seamless integration.

Developed and delivered over 5 webinars and workshops on Design and Accessibility, training more than 50 team members and promoting best practices across the organization.

Aligned product solutions with business objectives by conducting regular stakeholder meetings, ensuring seamless integration of design and business strategy.

Improved product usability by deeply understanding user journeys and pain points, translating insights into actionable design improvements that boosted user satisfaction by an estimated 10%.

Utilized qualitative and quantitative data analysis from hundreds of user research sessions to guide design decisions, resulting in data-driven product enhancements and increased feature adoption by 15%.

Contributed to the construction and maintenance of the product's design system, enhancing consistency and accelerating design workflows across multiple product lines.

Managed end-to-end UX/UI design projects and led a design team of 3, ensuring timely delivery for over 10 public agency solutions and maintaining high-quality outputs.

Developed user-centric solutions for public agencies, from agile research and requirements analysis to flow and interface design, significantly enhancing public service delivery.

Developed and maintained robust design systems, improving design consistency and accelerating development cycles by an estimated 15% across multiple projects.

Facilitated seamless collaboration with development teams, integrating best practices and innovative solutions that improved overall project efficiency by 10%.

Collaborated directly with clients in briefing meetings to define project scopes, translating business requirements into design strategies that resulted in a 95% client satisfaction rate.

Developed detailed user journeys and personas, establishing clear project scopes that guided the successful delivery of over 20 website projects.

Designed and built intuitive website interfaces and user flows, improving user engagement by 20% and conversion rates by 15% for diverse client projects.

Created compelling visual assets and 'arts developments' for social media, enhancing brand presence and audience engagement for clients.