Ilesanmi Mayowa
Cyber Security / IT Support Specialist
NG.About
Highly analytical Cyber Security and IT Support Specialist with 5+ years of experience in optimizing system performance, enhancing security protocols, and delivering exceptional technical support. Proven ability to translate complex technical concepts into practical solutions, troubleshoot diverse IT challenges, and manage critical infrastructure to ensure seamless operations and high user satisfaction. Eager to leverage expertise in network security, system administration, and incident management to protect organizational assets and drive efficiency.
Work
Nigeria
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Summary
Currently providing essential IT support, managing network infrastructure, and implementing robust security measures to ensure seamless operations within a dynamic energy production environment.
Highlights
Delivered advanced hardware, software, and network troubleshooting support, resolving over 50 incidents weekly to minimize operational disruptions for 200+ employees.
Configured, maintained, and proactively monitored critical servers and operating systems, achieving 99.8% system uptime and ensuring continuous business operations.
Implemented and continuously maintained robust security measures, including Antivirus, firewalls, and encryption, significantly reducing vulnerability exposure by 15%.
Managed the full lifecycle of IT incidents from assignment to resolution, consistently meeting Service Level Agreements (SLAs) and ensuring swift service restoration for users.
Oversaw the installation and configuration of essential IT equipment and business applications (e.g., TeamViewer, Microsoft Office), streamlining workflows for over 15 departments.
Nigeria
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Summary
Led cyber security initiatives and IT operations, collaborating with cross-functional teams to enhance system integrity and user experience.
Highlights
Designed and prototyped high-fidelity user interfaces, enhancing system usability and user experience for critical applications.
Implemented and managed a robust security infrastructure, including Antivirus, Cisco NAC, McAfee DLP, firewalls, and access controls, safeguarding sensitive information assets.
Managed comprehensive maintenance, repair, and backup operations for server rooms and IT infrastructure, ensuring optimal system performance and data integrity.
Collaborated with cross-functional development and product teams to integrate security best practices and optimize IT solutions, improving project delivery efficiency.
Resolved complex network and system issues, minimizing downtime and ensuring continuous operation of critical technology tools for over 100 users.
Nigeria
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Summary
Served as a Computer Engineer and Instructor, responsible for system management, technical support, and security implementation for organizational IT infrastructure.
Highlights
Designed, constructed, installed, and maintained core computer systems for the organization, enhancing overall IT infrastructure reliability by 20%.
Provided comprehensive technical support and instruction to over 50 staff members, resolving issues and improving system functionality for enhanced productivity.
Implemented critical system security protocols and data assurance measures, protecting sensitive information and maintaining data integrity across all departmental networks.
Successfully installed and configured intranet systems, improving internal communication and resource sharing capabilities for 100+ users.
Languages
English
Certificates
Skills
Technical Support
Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Incident Management, System Restoration.
Cyber Security
Antivirus, Cisco NAC, McAfee DLP, Firewalls, Access Controls, Vulnerability Monitoring, Encryption, Data Assurance.
System Administration
Server Maintenance, Operating Systems, Computer System Management, Network Performance Monitoring, System Uptime, Backup & Restore.
Network Management
Network Servers, Network Setup (Physical & Logical), Network Systems, Network Standards, Network Protocols, Intranets.
Cloud Administration
Microsoft 365 Administration.
IT Applications
TeamViewer, Microsoft Office, POS TWIG, Licensing Management, IT Application Proficiency.
Project Management
Problem Management, Schedule Management.
UI/UX Design
Wireframing, Prototyping, High-Fidelity Design, Website Design, Application Design.
Professional Skills
Leadership, Customer Service, Cross-functional Collaboration, Prioritization, Multitasking, Independent Work, Time Management, Self-Management, Integrity, Professionalism.
Interests
Research
Technical Research, IT Research.
Technical Practice
Lab Work, Troubleshooting.
Digital Design
Website Design, Application Design, UI/UX.
Data Management
Data Processing, Data Analysis.