Rytis Derzinauskas

Led 30+ generative UX research sessions across 5 product teams, translating complex customer insights into strategic design solutions that significantly improved energy management, service adoption, retention, and CSAT scores.

Redesigned 12 critical customer journeys and user flows using journey mapping and service blueprinting, optimizing touchpoints for proactive communication and streamlined onboarding, which increased customer lifetime value.

Overhauled customer account portal navigation and introduced new features, including energy reports and bulk meter uploads, enhancing usability for high-data workflows for both employees and customers.

Conducted systematic heuristic evaluations, resolving 30+ UX/UI and accessibility issues, thereby improving product usability and reducing support costs.

Developed scalable UX research frameworks and documentation, empowering cross-functional teams to integrate user insights into product development cycles and championing WCAG compliance.

Designed and implemented robust RESTful APIs, ensuring seamless communication between frontend and backend services for a financial terminal management platform.

Authored comprehensive unit and integration tests using JUnit and Mockito, significantly improving code reliability and maintainability.

Resolved complex software bugs and technical issues in collaboration with QA teams, contributing to a high-quality and stable codebase.

Led the transition of web application prototypes from Pencil to Figma, enhancing design consistency and streamlining version control processes.

Participated actively in cross-functional Agile ceremonies, championing user-first development practices within the engineering team.

Managed and nurtured a community of 20+ IT professionals, significantly enhancing engagement and collaborative knowledge sharing.

Developed comprehensive technical content, including manuals and user guides, to streamline processes and improve the overall user experience.

Served as a key liaison between developers and end-users, ensuring clear communication and effectively addressing technical concerns.

Designed and optimized internal knowledge bases, improving information accessibility and onboarding efficiency for the IT community.

Championed inclusive and user-friendly digital experiences, ensuring IT resources were accessible and intuitive for a diverse user base.