About
Highly motivated and results-oriented financial professional with a strong background in accounting, financial management, and customer relations. Proven ability to contribute to organizational progress through strategic planning, effective policy implementation, and efficient operational oversight. Committed to continuous professional development and achieving organizational objectives.
Work
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Summary
Managed customer interactions and resolved inquiries to enhance satisfaction within a utility service environment.
Highlights
Provided comprehensive customer service, addressing inquiries and resolving issues efficiently to improve customer satisfaction.
Developed and maintained strong customer relationships, fostering loyalty and positive perceptions of service.
Contributed to the improvement of customer service processes and protocols, leading to enhanced operational efficiency.
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Summary
Responsible for managing daily cash transactions and maintaining accurate financial records.
Highlights
Managed daily cash receipts and disbursements, ensuring accuracy and accountability.
Performed daily reconciliation of cash transactions, identifying and resolving discrepancies promptly.
Maintained meticulous financial records in compliance with company policies and accounting standards.
Education
Skills
Financial Management
Budgeting, Financial Planning, Financial Reporting, Cost Control.
Accounting
General Ledger, Reconciliation, Bookkeeping, Financial Statements.
Customer Relations
Customer Service, Issue Resolution, Client Management, Communication.
Policy Making & Implementation
Policy Development, Compliance, Process Improvement.
Strategic Planning
Goal Setting, Organizational Development, Performance Management.
Data Entry & Analysis
Accuracy, Record Keeping, Reporting.