EMMANUEL ATIM AGBOJI
M365 Technical Support Engineer
Ikorodu, NG.About
Highly proactive and tech-savvy Microsoft 365 Technical Support Engineer with a proven track record of delivering exceptional customer service and efficiently resolving complex technical issues. Adept at managing multiple concurrent issues while consistently meeting SLA compliance, I excel in fast-paced environments. My expertise in frontline support, problem diagnosis, and user satisfaction drives improved operational efficiency and a seamless user experience within Microsoft 365 ecosystems.
Work
Victoria Island, Lagos, Nigeria
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Summary
As an M365 Technical Support Engineer, I delivered critical frontline support for Microsoft 365 services, ensuring high user satisfaction and operational continuity for clients.
Highlights
Provided frontline technical support for diverse Microsoft 365 services, independently resolving complex user issues and minimizing operational disruptions for clients.
Successfully resolved a high volume of user complaints and technical escalations, consistently achieving high customer satisfaction through effective problem-solving and communication.
Efficiently managed a pipeline of multiple concurrent technical support issues, consistently ensuring 100% adherence to Service Level Agreements (SLAs) and maintaining critical system uptime.
Ikorodu, Lagos, Nigeria
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Summary
As a Technical Support Officer Intern, I provided essential remote and on-site IT support, improving user experience through timely issue resolution and effective communication.
Highlights
Delivered timely remote and on-site technical support to over 150 end-users, reducing average resolution time by 15% and ensuring minimal downtime.
Leveraged excellent communication skills to effectively guide end-users through complex technical troubleshooting steps, improving user understanding and self-sufficiency.
Proactively collected and analyzed user feedback, collaborating with the support team to implement improvements that enhanced overall support quality and user satisfaction.
Ikeja, Lagos, Nigeria
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Summary
As a Technical Support Officer (NYSC), I managed system maintenance and provided technical support, contributing to improved system stability and user proficiency within the Ministry.
Highlights
Maintained critical IT systems and provided comprehensive technical support with minimal supervision, ensuring continuous operation and data integrity for departmental users.
Developed and delivered targeted training sessions to internal staff on optimal system usage, resulting in a significant reduction in recurring technical issues and support requests.
Ikorodu, Lagos, Nigeria
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Summary
As an IT Support Specialist, I delivered customer-centric technical support across diverse software and hardware platforms, enhancing user productivity through efficient issue resolution and comprehensive documentation.
Highlights
Delivered customer-centric technical support for a wide array of software and hardware platforms, enhancing user productivity and minimizing system disruptions.
Efficiently documented and resolved user-reported technical issues, improving issue tracking accuracy by 20% and contributing to faster resolution times.
Skills
Technical Support
Microsoft 365, IT Support, Frontline Support, Remote Support, On-site Support, System Maintenance, Hardware Troubleshooting, Software Support, Technical Documentation, SLA Management.
Customer Service & Communication
Customer-focused Problem Solving, Issue Resolution, Customer Satisfaction, User Training, Communication Skills, Interpersonal Skills, Negotiation, Customer Outreach, User Feedback Integration.
Operational & Professional
Proactive Approach, Fast Learner, Self-directed, Accountability, Time Management, Multitasking, Problem Diagnosis.