Erika Schneider

About

Erika J. Schneider (she/her) I am an assistant professor of public relations in the S. I. Newhouse School of Public Communications at Syracuse University. My research strives to optimize organizational responses that prioritize stakeholder and societal wellbeing. I investigate how organizations approach crisis responsibility and navigate uncertainty, (mis/dis)information, and other emerging health and social issues.

Work

Syracuse University
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Academic

US

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Syracuse University

US

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University of Missouri Columbia School of Journalism
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Graduate Assistant

US

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Education

University of Missouri Columbia
United States of America

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Ph.D. Journalism

Publications

How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity

Published by

Computers in Human Behavior

Summary

journal-article

Crisis management

Summary

book-chapter

Effects of AI versus human source attribution on trust and forgiveness in the identical corporate apology statement for a data breach scandal

Published by

Public Relations Review

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journal-article

Reimagining crisis management with an organizational learning framework

Published by

Journal of Contingencies and Crisis Management

Summary

journal-article

Reimagining crisis management with an organizational learning framework

Published by

Journal of Contingencies and Crisis Management

Summary

journal-article

Examining the mediating effects of sincerity and credibility in crisis communication strategies

Published by

Corporate Communications: An International Journal

Summary

journal-article

Examining the mediating effects of sincerity and credibility in crisis communication strategies

Published by

Corporate Communications

Summary

journal-article

Using Message Strategies to Attenuate the Effects of Disinformation on Credibility

Published by

Communication Studies

Summary

journal-article

Using Message Strategies to Attenuate the Effects of Disinformation on Credibility

Published by

Communication Studies

Summary

journal-article

The Amplified Crisis: Assessing Negative Social Amplification and Source of a Crisis Response

Published by

Communication Reports

Summary

journal-article

The Amplified Crisis

Published by

Communication Reports

Summary

journal-article

Finding an antidote: Testing the use of proactive crisis strategies to protect organizations from astroturf attacks

Published by

Public Relations Review

Summary

journal-article

Finding an antidote

Published by

Public Relations Review

Summary

journal-article