Eryan Cooper

Contributed to an internal newsletter, assisting branches with potential ideas, resources, and training related to inclusion, diversity, equity, and accessibility.

Collaborated with committee chairs and co-committee members to develop a comprehensive draft equity statement, guiding future organizational initiatives.

Conducted research and consolidated findings to identify and expand potential IDEA opportunities and training for programming and services, fostering a more inclusive environment.

Planned, supported, and executed food literacy programs, both in-person and virtually, expanding educational outreach to the community.

Developed an internal newsletter to assist branches with potential ideas, resources, and training related to food literacy, fostering knowledge sharing.

Contributed to the committee receiving the 2025 NACo Achievement Award in the Library Category, recognizing excellence in program development.

Collaborate with librarians and staff to align library programs and services with Orange County Public Libraries' strategic goals, mission, vision, and values, optimizing community impact.

Contribute to collection development and management by selecting and weeding materials for graphic novels and Dewey class 600s, ensuring adherence to library policies, best practices, and current trends.

Streamline circulation services, including shelving, holds, and clearing finds, improving operational efficiency and patron access to resources.

Provide in-depth readers' advisory and informational services, assisting patrons with library resources, automated systems, the Internet, and diverse online products.

Co-lead engaging group presentations for visiting students and faculty, introducing them to library resources and potential career pathways.

Design and implement innovative, diverse programming for all age groups, significantly increasing community engagement and expanding library services to new audiences.

Oversee the teen and adult volunteer program, processing applications, providing training, and offering ongoing support to enhance program delivery.

Collect and report program data for initiatives like the Summer Reading Program, providing key metrics to inform future planning and program optimization.

Collaborated closely with organizational leadership and the board of directors to strategically influence the direction of operations and program implementation.

Supervised the writing and ensured accuracy of all grant applications under tight deadlines, contributing to successful funding initiatives.

Gathered, analyzed, and compiled critical data into reports, presenting findings orally to key personnel to inform decision-making.

Oversaw the successful execution of special events, including contract negotiation, guest communications, and sponsorship solicitation, raising critical funds.

Maintained close collaboration with the county library department to develop funding and outreach strategies, supporting library program offerings.

Served as the primary liaison between donors, community partners, and the Foundation, fostering strong relationships and securing support.

Maintained accurate records of donor information, interactions, and generosity using Bloomerang software, enhancing donor relations management.

Contributed an equivalent of $23,561.95 to the organization in volunteer hours through the successful administration of the volunteer program.

Conceptualized volunteer roles, drafted program procedures and policies, and applied effective recruitment techniques to build a robust volunteer base.

Formed the organization's volunteer program by introducing comprehensive volunteer training, recognition, and feedback programs.

Methodically screened applications, tracked progress, and provided resources for volunteers, ensuring optimal program functionality.

Partnered with the Executive Director, library branch manager, and community partners to create inclusive and bilingual community events, maximizing impact and reach.

Developed post-engagement strategies through automated e-mails and texts using Mailchimp and Expert Texting, promoting continued volunteer involvement.

Seamlessly assisted in planning virtual events in response to COVID-19 mitigation regulations, ensuring continuity of services.

Consolidated volunteer program data and reported key findings to the organization's board of directors, informing strategic decisions.

Awarded Employee of the Month in April 2021, recognizing exceptional performance and dedication to service excellence.

Developed and successfully launched a comprehensive training program for onboarding front-of-house staff, improving team readiness and service quality.

Trained and mentored 10 new employees within 6 months, contributing to multiple Employee of the Month recognitions within the team.

Provided actionable solutions to co-workers for spontaneous problems during shifts, ensuring smooth operations and high-quality guest experiences.

Assisted the General Manager in setting up banquets for community-focused fundraising events, demonstrating strong event coordination skills.

Awarded Employee of the Month in March 2019, recognizing outstanding customer service and teamwork.

Guaranteed hospitality by assisting guests in order selection and responding to inquiries, enhancing guest satisfaction.

Coordinated with kitchen staff to ensure timely and accurate order preparation, supporting efficient service delivery.

Consistently maintained core values that were centrally focused on guest satisfaction, ensuring a positive dining experience for all patrons.

Guaranteed hospitality by assisting guests in order selection and promptly fulfilling additional requests, contributing to high customer retention.

Coordinated effectively with kitchen staff to ensure timely and accurate order preparation, maintaining operational efficiency.