FAVOUR CHIAMAKA NNAJI
Customer Service Representative | Administrative Assistant
FCT Abuja, NG.About
Highly motivated and results-oriented professional with a Bachelor's degree in Anatomy, leveraging strong organizational, communication, and digital marketing skills to drive client satisfaction and operational efficiency. Eager to apply proven capabilities in customer engagement, administrative support, and data management to contribute to a growth-focused organization. Adept at managing client relationships, optimizing digital presence, and streamlining administrative processes in fast-paced environments.
Work
FCT Abuja, Abuja, Nigeria
→
Summary
Provided comprehensive administrative and patient support in a district hospital setting, managing reception operations, patient data, and assisting with medical procedures.
Highlights
Managed the reception desk, welcoming and directing patients, while efficiently receiving and processing tissue samples for medical observation.
Maintained accurate patient records by meticulously recording information and results in both online databases and physical registers.
Provided crucial administrative support to medical staff, including aiding doctors in pathology grossing procedures and preparing patient results.
Contributed to public health initiatives through full participation in cervical screening exercises and community outreach programs, including Pap smear collection.
Remote, Nigeria, Nigeria
→
Summary
Managed client acquisition and engagement remotely, serving as the primary point of contact for new and existing clients while expanding brand visibility across digital platforms.
Highlights
Facilitated seamless client onboarding processes, ensuring positive initial experiences and gathering valuable feedback to inform service improvements.
Spearheaded the organization's presence across all social media platforms, enhancing brand visibility and engagement with target audiences.
Managed high volumes of client inquiries and direct messages, providing timely and accurate information to resolve issues and foster strong client relationships.
Contributed to company-wide advertising and marketing initiatives, supporting campaigns designed to attract new clients and promote service offerings.
Abuja, Abuja, Nigeria
→
Summary
Completed a 5-month internship providing essential administrative and laboratory support, focusing on reception duties, data management, and sample processing.
Highlights
Efficiently handled reception desk operations, including issuing request forms and managing patient flow for laboratory services.
Accurately recorded and organized patient results in both online databases and physical registers, ensuring data integrity and accessibility.
Assisted laboratory technicians with critical histopathology and cytology sample slide staining procedures under direct supervision.
Managed the systematic archiving of tissue blocks and slides, maintaining an organized and retrievable inventory for future reference.
Skills
Administrative & Office Support
Reception Management, Patient Registration, Data Entry, Record Keeping, Typing, Office Operations, Organizational Skills, Attention to Detail, Meeting Deadlines.
Customer Service & Client Relations
Client Onboarding, Customer Care, Inquiry Management, Feedback Collection, Client Communication, Relationship Building, Problem Solving.
Digital Marketing & Communication
Social Media Management, Digital Representation, Advertising, Marketing Services, Affiliate Marketing, Verbal Communication, Written Communication.
Technical & Software Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), Corel Draw, Graphics Design, Computer Operations.
Research & Content Creation
Research, Report Writing, Presentation, Article Writing, Book Writing.
Healthcare Support
Pathology Procedures Assistance, Sample Handling, Histopathology, Cytology, Medical Observation Support, Cervical Screening.