About
Highly accomplished Telecom Operations and Network Support professional with 8+ years of experience, specializing in GPON infrastructure, NOC supervision, and fibre optic deployment. Proven expertise in real-time incident management, SLA compliance, and technical fault analysis, leveraging strong data analysis and NMS platform skills to drive operational efficiency. Adept at cross-functional collaboration, I am passionate about enhancing customer experience and delivering continuous service improvement in complex network environments.
Work
Remote, N/A, N/A
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Summary
Led the business analysis function for a remote development team, ensuring clear requirements comprehension and alignment of solutions with strategic business goals.
Highlights
Collaborated closely with development teams to ensure clear comprehension of requirements, offering clarifications and actively engaging in quality assurance processes to enhance solution delivery.
Defined and documented project scope, objectives, and constraints, establishing key performance indicators (KPIs) to effectively measure solution success and guide strategic decision-making.
Authored detailed Business Requirements Documents (BRDs) and compiled user stories, facilitating robust functional and non-functional requirements gathering to align project outcomes with core business objectives.
Developed interactive Power BI and Excel dashboards, leveraging comprehensive data analysis to visualize key performance indicators and enable data-driven decision-making for organizational strategy formulation.
Identified critical customer needs through data analysis and market research, leading to the development of tailored solutions that significantly increased customer satisfaction and operational efficiency.
Not Specified, N/A, N/A
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Summary
Managed and executed GPON home connection projects, overseeing fibre optic deployment, network installation, and troubleshooting to ensure high-quality service delivery and client satisfaction.
Highlights
Supervised the end-to-end deployment of fibre optic cables, including aerial, underground, and micro-trenching methods, ensuring adherence to project timelines and quality standards.
Installed and configured Optical Line Terminals (OLTs), Optical Network Terminals (ONTs), and Quick ODN boxes, optimizing network performance and ensuring seamless connectivity for new installations.
Conducted precise fusion splicing and advanced OTDR testing to verify signal integrity and performed optical power loss testing using OLTS and light sources, significantly reducing fault incidence.
Diagnosed and resolved complex fibre breaks, attenuation issues, and signal loss problems, alongside troubleshooting customer connectivity issues like latency and packet loss to restore service rapidly.
Ensured strict compliance with safety standards and local regulations, and collaborated with ISPs and service providers to uphold SLA compliance, enhancing network reliability and operational efficiency.
Skills
Technical Proficiency
GPON, Fibre Optics, OTDR, OLTS, SQL, Power BI, Microsoft Office Suite, Huawei U2000, iMaster NCE.
Operations & Network Support
NOC Supervision, Incident Management, Fault Diagnostics, Service Delivery, SLA Compliance, Troubleshooting, Fibre Optic Deployment, Real-time Incident Handling, Service Recovery, Reporting & RCA.
Business Analysis & Data
Data Analysis, KPI Definition, Business Requirements Documentation (BRD), User Stories, Market Research, Visualisation, Strategy Formulation.
Professional Competencies
Problem-solving, Customer Relationship Management, Complaints Handling, Team Leadership, Cross-functional Collaboration, Quality Assurance, Training.