FELIX DESTINY
Sales & Customer Relationship Professional with Computer Science Acumen
Lagos, NG.about
Results-driven professional with a Higher National Diploma in Computer Science and over 3 years of experience in sales and customer relationship management. Adept at leveraging strong organizational, problem-solving, and technical skills to optimize client engagement, streamline operational workflows, and contribute directly to business objectives. Proven ability to cultivate key client relationships and manage financial records, poised to excel in a dynamic sales support or customer success role.
Work
Nigeria
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Summary
Drove sales and managed client relationships for frozen food products, focusing on market presence and customer satisfaction.
Highlights
Engaged directly with customers to effectively promote frozen food products, contributing to increased product visibility and market penetration.
Managed daily sales operations, including order processing and inventory coordination, to ensure timely product delivery and customer fulfillment.
Identified and addressed customer needs, providing tailored product solutions to enhance the purchasing experience and foster customer loyalty.
Collaborated effectively with the sales team to achieve monthly sales targets and expand market reach within the designated region.
Ejigbo, Lagos, Nigeria
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Summary
Managed customer inquiries and financial records, contributing to operational efficiency and client satisfaction within a dynamic sales environment.
Highlights
Promptly addressed a high volume of customer inquiries in person and via phone, significantly enhancing client satisfaction and retention.
Accurately maintained comprehensive financial accounts and sales records, ensuring data integrity for reporting and operational transparency.
Cultivated strong key client relationships, serving as a primary point of contact to support ongoing business and effectively resolve customer needs.
Utilized strong organizational skills to manage diverse customer interactions and administrative tasks, improving overall workflow efficiency.
Languages
English
Skills
Project Management
Project Planning, Task Coordination, Deadline Management, Workflow Optimization.
Organizational Skills
Record Keeping, Data Management, Time Management, Administrative Support.
Computer Proficiency
Microsoft Office Suite (Word, PowerPoint, Excel), Google Workspace (Docs, Sheets, Slides), Data Entry, Digital Communication, CRM Software.
Problem Solving
Critical Thinking, Issue Resolution, Customer Support, Solution Development.
Client Relationship Management
Customer Engagement, Client Retention, Sales Support, Inquiry Resolution, Interpersonal Communication.
Content Creation
Technical Writing, Article Writing, Concept Note Development, Proposal Writing, Curriculum Design.
Interests
Professional Development
Education, Employability, Youth Transition, Research, IT Development.
References
References
Available on request