Felix Joseph D'souza

Developed and deployed a web-based application using JavaScript, Node.js, and MongoDB, eliminating Excel dependency and enabling simultaneous multi-user access for real-time data collection across all data centers, earning the 'Super Achiever Award' in 2024.

Streamlined reporting processes, significantly reducing duplicate reports and improving data accuracy and timely submission, recognized with multiple 'Quarterly Awards' from VP Operations.

Automated data authenticity and integrity by implementing a safety mechanism preventing repeated modifications post-submission and designing built-in charts for 12-month trend visualization.

Centralized data from all sites into a single database, enhancing report consolidation efficiency for the central team.

Generated and distributed critical reports (Energy Consumption, DC Capacity, Electricity Analysis, Operations KPI, Inventory, PUE, Layout) to senior management, billing, and global teams, ensuring data accuracy and timely submission.

Automated the tracking of statutory documents with an alert system, ensuring timely renewals and compliance.

Implemented a Maker & Checker process with an alert system to ensure timely report submissions, eliminating manual follow-up.

Compiled and shared training details for all site team personnel with HR, supporting talent development.

Automated the creation of monthly and yearly reports for the Insurance Information Bureau (IIB) of India, significantly reducing manual effort and improving compliance.

Developed and automated key dashboards including Liability, Third-Party Liability Insurance, and Insurance Certificate Dashboards, enhancing data accessibility and reporting efficiency.

Streamlined various manual Excel tasks, leading to measurable time savings and reduced error rates in critical insurance reporting.

Designed and automated processes for CGL PPT Data, Rabi MIS, Insurance Payment Tracker, CRT Master, and CPU Master, improving operational efficiency for the client.

Automated the creation of the Insurance Renewal Dashboard, Quote Sheet, and Repudiation Letter for improved efficiency.

Managed and analyzed comprehensive Net Promoter Score (NPS) reporting, including overall, department-specific, category-wise, location-wise, and brand-specific data to inform strategic decisions.

Developed and generated weekly productivity reports for the customer support team, monitoring open case aging and analyzing survey metrics to measure performance and customer satisfaction.

Maintained and updated the Access database using queries and integrated CRM data with add-ins, ensuring a single source of truth and data accuracy for reporting.

Developed a VBA-based Quality Management System (QMS) with a backend MS Access database, streamlining data entry, enhancing security with login controls, and ensuring real-time data updates for auditing.

Created a VBA-based OOCEO Tracker, standardizing data entry and reporting for executive use, reducing data processing time by over 80% (from six hours to one hour).

Automated the generation of invoices and debit notes from raw Excel data into secure PDF format and streamlined billing by automatically sending documents to vendors directly via Outlook.

Oversaw and managed all operational aspects for Kerala orders, ensuring smooth regional operations.

Provided customer support for network store queries, phone upgrades, and new customer registrations, enhancing customer satisfaction.

Managed technical queries and raised backend requests to create customer accounts, ensuring seamless service delivery.

Successfully sold new phone and broadband contracts, contributing to sales targets.

Mentored new trainees and acted as a Team Leader in their absence, guiding team members and verifying sales to prevent miss-selling and complaints.

Assisted Team Leader in building reports for the team, demonstrating early analytical support.

Received 'Recognition for outstanding performance in Sales' for H1 2012 and multiple 'Best Performance for the month' awards (Feb12, Apr12, Aug12, Feb13).

Managed train ticket bookings for individuals and businesses, ensuring accurate travel arrangements.

Processed refunds for train tickets and amended bookings according to customer needs, maintaining high service levels.

Assisted customers in selecting appropriate products, driving sales and customer satisfaction.

Maintained accurate inventory levels and executed visual merchandising to enhance product appeal.

Ensured timely updates of prices and offers on the sales floor, maximizing sales opportunities.

Provided customer assistance across Computer & Accessories, Home Appliances, Mobiles & Cameras, Home Entertainment departments, ensuring customer needs were met.

Managed stock replenishment on shelves and maintained accurate inventory records, including Tally Cash and Petty Cash.

Handled customer complaints and demo records, contributing to customer satisfaction and operational efficiency.

Coordinated delivery of large products and trained new trainees, supporting team development and logistics.