About
Highly motivated and results-oriented IT Support professional with over 3 years of experience, specializing in troubleshooting complex technical issues and optimizing IT workflows. Proven ability to deliver exceptional customer service, significantly improving user satisfaction and system performance. Adept at translating technical information for non-technical audiences, driving efficient computing solutions, and contributing effectively to dynamic IT environments.
Work
Chennai, Tamil Nadu, India
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Summary
As an End User Computing Sr. Associate at NTT Data Services, Gopi R leads the resolution of complex technical issues and optimizes help desk operations to enhance end-user satisfaction and system efficiency.
Highlights
Utilized advanced troubleshooting techniques to diagnose and resolve complex technical issues rapidly, significantly reducing downtime and improving system reliability for end-users.
Optimized help desk workflows by streamlining ticketing processes, resulting in improved response times and enhanced support efficiency for end-users seeking assistance.
Analyzed user requirements and translated them into actionable plans for system improvements, enhancing end-user experience through efficient computing solutions and support.
Provided clear technical explanations to non-technical individuals, fostering better understanding and promoting effective utilization of computing resources.
Installed, configured, and tested new operating systems, applications, software, and hardware to ensure seamless integration and optimal performance.
Chennai, Tamil Nadu, India
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Summary
As a Desktop Support Engineer at Apisero Inc., Gopi R delivered comprehensive technical support, optimized IT processes, and managed critical assets to enhance user satisfaction and system performance.
Highlights
Provided comprehensive technical support to users, addressing a diverse range of issues related to computer systems, peripherals, and applications, ensuring minimal disruption.
Streamlined IT support processes and diligently prioritized help desk tickets, resulting in improved resolution times and enhanced user satisfaction across the organization.
Enhanced system performance by proactively troubleshooting and resolving software, hardware, and network issues, contributing to improved operational efficiency.
Managed a comprehensive inventory of IT assets, including hardware components and software licenses, to maintain accurate records and ensure compliance with company policies.
Awards
Performance Recognition
Awarded By
Apisero Inc. Leadership (IT Operations Director & CEO)
Recognized by the IT Operations Director for achieving best performance within the team and by the CEO at a company-wide event, demonstrating exceptional contribution to IT operations and service delivery.
Skills
IT Support & Operations
Hardware and Software Troubleshooting, Network Troubleshooting, HelpDesk, L2 Support, Hardware and Software Installation, Service Desk Management, Application Support, Remote Support, Technical Support, Technical Issues Analysis, Incident Management, Workorder Management.
Platforms & Tools
O365, BMC Remedy, MDM (Mobile Device Management), AD (Active Directory), ServiceNow.
Asset & Vendor Management
Asset Management, Vendor Interaction.