Guntur Condro Gumilang, S.Kom
Experienced IT Support & Financial Operations Professional
Surakarta, ID.About
Highly experienced and versatile professional with over 15 years of progressive experience spanning IT support, web administration, and comprehensive financial operations within the banking sector. Proven ability to optimize systems, streamline administrative processes, and provide critical technical and operational support to ensure seamless business continuity. Adept at managing diverse responsibilities, from web programming and general affairs to complex clearing, trade finance, and credit administration.
Work
Surakarta, Central Java, Indonesia
→
Summary
Managed multi-faceted roles in IT support, financial clearing, trade finance, and credit administration, ensuring operational efficiency and compliance within a dynamic banking environment.
Highlights
Provided comprehensive IT support, resolving an average of 30+ daily technical issues for internal staff, enhancing system uptime and user productivity by 15%.
Managed daily clearing operations, ensuring accurate and timely processing of transactions, contributing to a 99.5% accuracy rate in financial settlements.
Supported trade finance activities, facilitating smooth execution of import/export transactions and maintaining documentation for over 50 international trade deals monthly.
Administered credit processes, including application review and documentation, supporting the timely disbursement of loans and maintaining a low error rate in credit data.
Surakarta, Central Java, Indonesia
→
Summary
Oversaw diverse responsibilities including General Affairs, financial clearing, IT support, HR coordination, and data archiving, contributing to integrated operational excellence.
Highlights
Coordinated General Affairs (GA) functions, managing office facilities and logistics for a team of 50+ employees, improving operational efficiency by 10%.
Handled daily financial clearing processes, ensuring accurate reconciliation and timely settlement of interbank transactions, reducing discrepancies by 20%.
Provided first-line IT support, troubleshooting hardware and software issues for staff, significantly reducing system downtime and improving workflow.
Acted as PIC HRG (Person in Charge for Human Resources Generalist) for initial HR-related queries and documentation, streamlining employee onboarding and record management.
Managed DAAS (Data Archiving and Access System) operations, ensuring secure and efficient storage and retrieval of critical financial documents, enhancing data accessibility.
Surakarta, Central Java, Indonesia
→
Summary
Managed operations at Kiky Sport while simultaneously developing and maintaining web assets, enhancing both business processes and online presence.
Highlights
Contributed to management operations for Kiky Sport, optimizing daily workflows and inventory management, resulting in a 5% improvement in operational efficiency.
Developed and maintained the company's website as a Web Programmer, implementing new features that improved user engagement by 10%.
Administered website content and user accounts as a Web Admin, ensuring up-to-date information and smooth online functionality.
Collaborated with marketing to integrate online promotions, supporting increased brand visibility and customer interaction.
Surakarta, Central Java, Indonesia
→
Summary
Developed and managed web applications and content, ensuring optimal website performance and user experience for online platforms.
Highlights
Programmed and maintained web applications, ensuring functionality and responsiveness across various platforms.
Managed website content, updates, and user databases, ensuring data integrity and accessibility.
Implemented website enhancements based on user feedback, contributing to improved site navigation and overall user satisfaction.
Collaborated on design and development aspects, delivering projects on schedule and meeting technical specifications.
Education
Languages
Indonesian
Skills
IT Support & Administration
IT Troubleshooting, System Administration, Network Configuration, Hardware/Software Support, Data Archiving (DAAS), Help Desk Operations, User Support, Microsoft Office Suite.
Web Development & Management
Web Programming, Web Administration, Content Management, Website Maintenance, Digital Design (DKV), HTML, CSS.
Financial Operations
Clearing Operations, Trade Finance, Credit Administration, Financial Settlements, Transaction Processing, Banking Operations.
General & HR Administration
General Affairs (GA), Office Management, Logistics Coordination, HR Support, Employee Record Management, Administrative Support.
Problem Solving
Technical Problem Solving, Operational Troubleshooting, Process Optimization, Issue Resolution.