Haidar Al-Hesnawi

Overseeing comprehensive school transportation planning and execution, optimizing routes and schedules while ensuring safety and punctuality for student populations.

Managing the entire school choice application process, providing clear guidance to parents and facilitating selection for annual admissions.

Ensuring strict adherence to municipal and national regulations concerning school transport and choice, mitigating risks and ensuring equitable access to education.

Collaborating cross-functionally with schools, parents, and transport providers to resolve issues and enhance overall service quality and stakeholder satisfaction.

Spearheaded quality assurance for IT systems supporting educational programs, leading to improved reliability and user satisfaction for staff and students.

Analyzed IT processes and identified key areas for improvement, implementing solutions that streamlined administrative tasks and reduced operational inefficiencies.

Managed the integration of new IT tools and platforms, ensuring seamless adoption and maximizing their utility for educational purposes.

Developed and updated comprehensive documentation for IT-related procedures, establishing best practices and enhancing knowledge transfer within the department.

Collaborated effectively with IT and education stakeholders to align technology solutions with strategic educational goals and achieve organizational objectives.

Designed and delivered targeted IT training programs to school staff and IT resources, significantly increasing user proficiency in key educational software and hardware.

Provided advanced technical support for complex IT issues across multiple school units, reducing resolution times and minimizing disruption to learning environments.

Managed the deployment, configuration, and maintenance of IT equipment and software for various school locations, ensuring optimal performance and accessibility.

Acted as a primary liaison between central IT and school units, translating technical requirements and user needs effectively to facilitate seamless operations.

Coordinated daily IT support activities, managing service requests and incident resolution to maintain high system availability for municipal employees.

Supported the administration and maintenance of critical IT systems, contributing to stable and secure operational environments.

Facilitated communication and collaboration between various departments and IT service providers to ensure effective solution delivery.

Assisted in the onboarding and technical setup for new employees, ensuring immediate productivity and access to necessary IT resources.

Diagnosed and repaired a diverse range of electronic devices, consistently achieving high repair success rates and customer satisfaction.

Delivered exceptional customer service, clearly communicating technical issues and solutions to a non-technical audience.

Managed repair schedules and inventory of spare parts, contributing to efficient workshop operations and timely service delivery.

Expertly assembled and configured custom computer systems, delivering tailored solutions that met specific client performance requirements.

Performed in-depth diagnostics and repairs for complex hardware and software malfunctions, restoring full functionality to various computer systems.

Provided comprehensive technical advice on system upgrades and maintenance, optimizing performance and extending hardware lifespan for clients.

Managed component inventory and procurement, ensuring efficient workflow for computer builds and repairs.

Achieved and consistently exceeded monthly sales targets, contributing significantly to regional revenue growth.

Successfully engaged and converted new customers through persuasive communication and in-depth product knowledge.

Managed a portfolio of customer accounts, fostering loyalty and identifying opportunities for upselling and cross-selling.

Provided excellent pre- and post-sales support, resolving inquiries and ensuring high levels of customer satisfaction.

Managed the accurate reception, storage, and dispatch of goods, ensuring seamless supply chain operations.

Operated forklifts to organize and retrieve inventory, optimizing warehouse space utilization.

Maintained detailed inventory records, contributing to reduced discrepancies and improved stock control.

Managed the inventory and distribution of essential medical supplies, directly supporting patient care operations within a major university hospital.

Ensured the timely and accurate delivery of equipment to various hospital departments, contributing to operational efficiency.

Adhered to strict health and safety protocols for handling and storing medical goods, maintaining a secure environment.

Assisted in the assembly and configuration of new computer systems, learning industry best practices for hardware integration.

Supported senior technicians in diagnosing and resolving basic hardware and software issues, enhancing system functionality for clients.

Developed foundational knowledge in computer components and operating system installation and maintenance.