Hardik Sharma

AI Engineer
Seattle, US.

About

Highly skilled AI Engineer with over 2 years of experience specializing in Generative AI, Backend Development, AIOps, MLOps, and Cloud Computing. Proven ability to design and deploy scalable AI workflows and automation pipelines that deliver measurable business impact, including reducing manual workload by up to 95% and increasing sales engagement by 15%. Adept at leveraging advanced AI models and cloud architectures to solve complex problems and drive operational efficiency.

Work

Infinite Labs
|

AI Engineer

Florida, Florida, US

Summary

Led the development and deployment of advanced AI solutions for healthcare, enhancing patient care and operational efficiency within a wellness group managing 20+ clinics.

Highlights

Developed and deployed a medical AI copilot using Google MedGemma on AWS SageMaker with a Vercel AI SDK frontend and Neo4j graph database.

Designed a Retrieval-Augmented Generation (RAG) pipeline to track and update patient records, providing doctors with context-aware recommendations during appointments.

Built and deployed a scalable AI-powered voice scheduling platform, enabling 90% of appointments to be booked instantly without human intervention.

Reduced phone wait times to zero through concurrent call handling, significantly improving patient access and operational efficiency.

Synthetic Bee
|

Founding AI Engineer

Toronto, Ontario, Canada

Summary

Pioneered intelligent project management and organizational data management solutions using Agentic AI, driving innovation as a Founding AI Engineer for a startup.

Highlights

Engineered a Multi-Cloud Data Ingestion pipeline, connecting to SharePoint, Google Drive, Teams, Zoho CRM, and Jira APIs for automated document fetching and updating, eliminating manual effort across multiple platforms.

Designed and implemented a 'semantic chunking' process to intelligently split documents into logical sections, enhancing AI model processing and context retention.

Developed a Vector Embedding Search Architecture, converting parsed chunks into vector embeddings and ingesting them into a vector database to enable high-accuracy semantic retrieval for RAG and AI-driven workflows.

Built an agent-based AI chatbot in Langflow for client onboarding, capturing requirements through natural language interaction, guiding users with tailored instructions, and executing platform actions.

Developed an n8n workflow for an AI-Powered CRM, analyzing meeting transcripts, extracting key insights, and automatically updating lead information in CRM, streamlining data entry and improving sales efficiency by 50%.

Built and configured an In-House Email Server with Postfix to intelligently route and manage emails across subdomains, improving organization, delivery efficiency, and internal workflow.

MemoNEET
|

Backend and AI Engineer

Chennai, Tamil Nadu, India

Summary

Contributed to an EdTech platform with over 1 million users, developing scalable backend and AI solutions to support students in pre-medical entrance exams.

Highlights

Built a computer vision system for Automated Test Grading AI, automatically grading multiple-choice pre-med mock tests, reducing manual work by 95% and improving accuracy by 25%.

Designed and implemented a Multi-Cloud Backup & Failover System with automated failover from GCP to AWS, ensuring zero downtime and data integrity for an EdTech platform with 1M+ users.

Developed an AI-powered chatbot using Google Cloud Dialogflow to handle sales and customer support interactions, resulting in a 15% increase in sales engagement and a 50% reduction in manual support workload.

Logic Bloom
|

Product Development Engineer (Part-Time)

Patna, Bihar, India

Summary

Developed scalable backend infrastructure and integrated critical systems for a gamified learning platform, transforming science concepts into interactive experiences.

Highlights

Deployed scalable backend infrastructure on Amazon EC2 using Dockerized containers, ensuring robust and efficient operation for a gamified learning platform.

Integrated Cashfree payment gateway, enabling seamless and secure financial transactions for platform users.

Implemented robust authentication mechanisms using JWT and bcrypt in NestJS, enhancing system security and user data protection.

Developed and automated CI/CD pipelines to facilitate seamless, continuous deployment of games on the web, significantly improving release cycles.

Volunteer

Inner Wheel club of Shipra Suncity
|

Mathematics Instructor

Ghaziabad, Uttar Pradesh, India

Summary

Actively teaching mathematics to the students of local government school after school hours, contributing to community education.

Postman
|

API Fundamentals Student Expert

Remote, Remote, United States of America

Summary

Organized and led an event on campus to promote API literacy by teaching API fundamentals to students.

HackerEarth
|

Campus Ambassador

Bhopal, Madhya Pradesh, India

Summary

Organised a coding competition, 'The Algorithm Arena,' in the university campus, fostering technical skills among students.

Google Developer Student Clubs
|

Blockchain Team Member

Bhopal, Madhya Pradesh, India

Summary

Contributed to 2 open-source projects and organized a webinar 'Blockchain for Beginners' as part of the Google Developer Student Clubs Blockchain Team.

Education

University of Washington - Foster School of Business
Seattle, Washington, United States of America

Master of Science

Information Systems

Vellore Institute of Technology
Bhopal, Madhya Pradesh, India

Bachelor of Technology

Computer Science and Engineering

Awards

GV School Development Programme (GVSDP) Scholarship

Awarded By

VIT

Awarded the scholarship for all 4 years of study due to excellent academic performance throughout the programme at Vellore Institute of Technology.

Languages

English

Skills

Platforms

Linux, Windows, MacOS, AWS, GCP, Azure.

Programming Languages

Python, JavaScript, TypeScript.

Web Development

NodeJS, ExpressJS, ReactJS, NextJS, NestJS.

Automation & No-Code

Langflow, N8n, Zapier, Make, Botpress, Voiceflow.

Generative AI

Langchain, LangGraph, LangSmith, LlamaIndex, Model Context Protocol, Vector Databases, Graph Databases, RAG.

AI/ML/DL Frameworks

TensorFlow, Keras, Scikit-learn, Hugging Face, OpenCV, NLTK, SpaCy, Amazon Bedrock, Amazon SageMaker, Computer Vision, Natural Language Processing (NLP).

Production & DevOps

Kubernetes, Docker, GIT, PostgreSQL, MySQL, SQLite, MongoDB, Postman, CI/CD, Deployment Pipelines.

Domains

Machine Learning, Artificial Intelligence, Generative AI, Deep Learning, Web Development, DevOps, MLOps, AIOps.

Projects

E-commerce AI Support & Order Automation - Integrating Shopify, CRM, and Inventory Systems

Summary

Integrated AI voice support and backend automation with Shopify, inventory management, and CRM for a global sports nutrition brand, resolving issues of constant human intervention in customer support and order management.

AI Voice Automation for Real Estate Operations - Customer Support & Agent Onboarding

Summary

Developed AI voice agents and automation workflows for a NASQAQ-listed real estate firm with over 3000 active agents, addressing slow customer support and agent onboarding processes.

Intelligent Transcript Processing Pipeline - Automated Meeting Insights & CRM Integration

Summary

Developed an AI Agent to process meeting transcripts, extract key details, and populate structured intake forms for a non-profit nurturing entrepreneurs and startups, addressing delays in onboarding and follow-up.

AI-Powered Outreach Campaign at Scale - Hyper-Personalized Email Marketing Automation

Summary

Developed an automation sending 100,000+ personalized AI-generated marketing emails for a branding and digital marketing company, addressing limitations in campaign scale and personalization.