C. HARIKRISHNA
Aspiring Software Developer | Data Analyst | Customer Service Specialist
Chittoor District, IN.About
Highly motivated Computer Science Engineering graduate with a strong foundation in Java, C++, and Big Data analytics, complemented by two years of experience in customer service operations and fraud investigation. Eager to leverage analytical problem-solving skills and technical aptitude to contribute to innovative projects in a dynamic technology environment, focusing on roles that blend data-driven insights with operational excellence.
Work
Palamaner, Andhra Pradesh, India
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Summary
Managed comprehensive customer service operations for a leading real estate technology firm, specializing in fraud investigation, document verification, and multi-channel support to ensure operational efficiency and compliance.
Highlights
Resolved a high volume of inbound customer queries via calls and chat, consistently achieving prompt resolution and enhancing service experience for users.
Conducted critical fraud investigations within the Indian real estate sector, identifying suspicious patterns and reporting findings to the compliance team to mitigate financial and reputational risks.
Verified thousands of property listings, customer accounts, and transaction documents, ensuring data accuracy and compliance with regulatory standards.
Provided efficient internal email support, collaborating cross-functionally to resolve operational issues and streamline workflows, contributing to improved team productivity.
Maintained meticulous records of all customer interactions using Freshdesk, ConvoZen, and Zopim Chat, ensuring data integrity for reporting and quality assurance.
Education
Languages
English
Telugu
Kannada
Hindi
Skills
Programming Languages
Core Java, C++, Linux.
Web Technologies
HTML, CSS.
Operating Systems & Office Tools
Microsoft Office Suite (Excel, Word, PPT), Windows XP/7/8/10.
Big Data Technologies
Cloudera.
Development Environments
Eclipse IDE.
Customer Service
Inbound Call & Chat Support, Internal Email Handling, Customer Query Resolution.
Fraud & Compliance
Fraud Investigation, Document Verification, Compliance Standards.
Customer Relationship Management (CRM)
Freshdesk, ConvoZen, Zopim Chat.