ACKUAYI FELIX A.K.
Business/Product Management
Accra, GH.About
Highly accomplished Business/Product Management professional with a robust background in fintech and payments, driving product innovation and achieving significant business growth. Proven expertise in strategic partnerships, B2B product development, and agile methodologies, consistently enhancing customer satisfaction and market adoption. Seeking to leverage a track record of exceeding sales targets and optimizing operational efficiency to deliver exceptional value in a forward-thinking institution.
Work
Accra, Greater Accra, Ghana
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Summary
Led corporate sales and strategic partnerships for Brassica Pay, driving private sector growth and converting prospects into closed deals while contributing to B2B product design.
Highlights
Championed Brassica Pay's corporate sales portfolio, focusing on private sector growth and successfully converting prospects into closed deals, contributing to significant revenue expansion.
Managed strategic relationships with fintech partners and stakeholders, employing the "3-wide-3-deep" principle to deepen engagement and accelerate partner conversion, strengthening the partner ecosystem.
Contributed commercial and sales perspectives to the design of Brassica Pay's B2B products, influencing product strategy and market fit for new offerings.
Met or exceeded sales targets, ensuring quality net additions and minimizing client attrition and dormant accounts, driving sustained revenue growth.
Developed comprehensive user guides, operation manuals, and training materials, enhancing sales and customer success support, improving team efficiency and client onboarding.
Accra, Greater Accra, Ghana
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Summary
Spearheaded innovative banking solutions and mobile payment platforms for Transsnet Payment Ghana, leveraging market research and agile methodologies to drive product adoption and user engagement.
Highlights
Led cross-functional teams using agile product development, reducing time-to-market by 30% and exceeding quality standards for innovative banking solutions.
Conducted in-depth market and competitor research to inform platform enhancements, significantly increasing user engagement and product differentiation.
Enhanced customer lifetime value by 25% through actionable insights derived from customer development interviews.
Managed beta testing and iteratively enhanced product features based on user feedback, resulting in a 15% increase in adoption.
Developed and documented policies and procedures, ensuring regulatory compliance and operational efficiency for new product launches.
Accra, Greater Accra, Ghana
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Summary
Delivered exceptional customer service and issue resolution for E-Services Africa Limited, enhancing customer satisfaction and understanding of electricity services.
Highlights
Provided timely and effective customer assistance, consistently achieving high satisfaction rates through clear communication and rapid issue resolution.
Investigated and addressed complex customer issues, identifying root causes and implementing solutions to significantly improve customer experience.
Managed billing inquiries with transparency and accuracy, improving customer trust and reducing escalations regarding electricity transactions.
Educated customers on product and service details, enhancing their understanding and promoting informed decision-making regarding electricity services.
Accra, Greater Accra, Ghana
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Summary
Provided critical application maintenance and support for PaySwitch Company Limited, optimizing system solutions and ensuring uninterrupted service for online transactions.
Highlights
Translated complex customer requirements into efficient system solutions, aligning with industry standards and regulations, improving system performance and user satisfaction.
Managed and supported online transactions, ensuring uninterrupted service and minimizing downtime for critical business operations.
Conducted product solution trainings for employees and merchants, enhancing overall system proficiency and user adoption across the platform.
Recommended and executed software upgrades to maintain system functionality and security, proactively addressing potential vulnerabilities and ensuring system integrity.
Tested and deployed new POS technologies, optimizing configurations for efficiency and security before deployment, enhancing transaction security and speed.
Accra, Greater Accra, Ghana
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Summary
Drove sales initiatives and provided customer support for Fidelity Bank Limited, contributing to client acquisition and service understanding.
Highlights
Engaged prospective clients, successfully promoting banking products and contributing to new account acquisitions.
Provided timely and effective customer assistance, resolving inquiries and ensuring high satisfaction for bank clients.
Educated customers on diverse financial products and services, enhancing their understanding and fostering informed decision-making.
Collaborated with the sales team to achieve departmental targets, supporting overall branch performance during the tenure.
Education
Languages
English
Skills
Product Management
Product Development, Market Research, Agile Methodologies, Product Lifecycle Management, Product Strategy, User Engagement, Product Differentiation, Go-to-Market Strategy, Beta Testing, User Feedback, Platform Enhancements.
Business Development & Sales
Strategic Partnerships, Corporate Sales, Lead Generation, Client Acquisition, Sales Targets, Revenue Growth, Business Growth, Relationship Management, Market Expansion, Ecosystem Engagement, Negotiation.
Fintech & Payments
Mobile Payments, Bill Payment Systems, Payment Processing, Financial Transactions, Digital Wallets, Fintech Solutions, Regulatory Compliance, AML/CTF, Cash Management, Foreign Remittance, Financial Analysis.
Operations & Support
Customer Service, Issue Resolution, System Solutions, Technical Support, POS Systems, User Training, Operational Efficiency, Documentation, Software Upgrades, Recordkeeping, Bookkeeping, Office Equipment Operations.
Technical & Security
Advanced Computing, Cyber Security, Network Security, System Functionality, Data Security, IT Skills, Infrastructure Security, Cyber Risk Supervision.
Professional Competencies
Cross-functional Collaboration, Stakeholder Management, Strategic Planning, Problem-Solving, Communication, Staff Training & Development, High-Pressured Environment, Mergers & Acquisition Knowledge.