About
Highly motivated and results-driven banking professional with over two years of rapid progression in customer-facing and operational leadership roles. Adept at leveraging Customer Relationship Management (CRM) tools and cross-functional collaboration to optimize service delivery, enhance customer satisfaction, and drive operational efficiency. Proven ability to lead teams, streamline processes, and ensure regulatory compliance within fast-paced financial environments.
Work
Not specified, Not specified, Nigeria
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Summary
Currently leading and supervising all customer-related activities within the branch, optimizing service delivery and team performance for a leading financial institution.
Highlights
Supervise a diverse team of tellers, customer service officers, and sales personnel, ensuring seamless and efficient customer service delivery across all branch operations.
Oversee critical customer-facing functions, implementing best practices to enhance service quality and achieve operational excellence.
Drive team performance by providing guidance and support, fostering a collaborative environment to meet and exceed branch objectives.
Not specified, Not specified, Nigeria
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Summary
Directed all customer service processing activities for the branch, ensuring efficient workflows and fostering team cohesion to enhance operational effectiveness.
Highlights
Managed all customer service processing activities for the branch, ensuring efficient workflow and adherence to operational standards.
Ensured consistent achievement of Service Level Agreements (SLAs) by optimizing turnaround times for customer transactions, significantly improving processing efficiency.
Fostered strong team cohesion and knowledge sharing by implementing collaborative transaction processing, bridging skill gaps and enhancing overall team productivity.
Not specified, Not specified, Nigeria
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Summary
Managed and supervised all cash transactions, ensuring accuracy, security, and compliance while resolving customer issues for a major financial institution.
Highlights
Managed and supervised daily cash transactions, ensuring 100% accuracy in recording and reconciliation within the bank's systems.
Secured and managed the cash vault, implementing robust controls to mitigate financial risks and ensure compliance with banking regulations.
Identified and resolved discrepancies or irregularities in cash transactions, reporting findings to relevant authorities to maintain financial integrity.
Provided comprehensive customer service for cash-related inquiries, successfully resolving complaints and issues to enhance client satisfaction.
Not specified, Not specified, Nigeria
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Summary
Served as a primary point of contact for banking clients, resolving inquiries and promoting financial products to enhance customer satisfaction and retention.
Highlights
Assisted customers with diverse inquiries related to banking products and services, ensuring prompt and accurate information delivery.
Resolved complex customer complaints and account-related issues, improving customer satisfaction and fostering positive client relationships.
Successfully cross-sold and promoted banking products, educating customers on features and benefits to align with their financial needs.
Identified and escalated critical customer issues to appropriate departments, ensuring timely resolution and proactive follow-up on service requests.
Not specified, Not specified, Nigeria
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Summary
Processed high-volume customer transactions, maintaining accuracy and security while providing essential banking support.
Highlights
Processed a high volume of daily customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
Counted and handled cash securely, maintaining precise records and balancing cash drawers daily with zero discrepancies.
Addressed customer inquiries related to accounts and banking services, delivering accurate information and excellent service.
Not specified, Not specified, Nigeria
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Summary
Completed comprehensive training in banking operations, gaining foundational knowledge in customer service and contributing to customer acquisition.
Highlights
Acquired foundational knowledge in financial and non-financial transactions across teller and customer service desks, building a strong operational base.
Interacted directly with customers, aiding in issue resolution and developing strong client communication skills.
Collaborated closely with the marketing unit to successfully acquire new customers for the bank, contributing to growth objectives.
Languages
English
Skills
Customer Success & Operations
Customer Relationship Management (CRM), Customer Success, Account Management, Standard Operating Procedures (SOPs), Cross-Functional Collaboration, Customer Retention, Operational Efficiency, Problem Solving, Issue Resolution, Service Level Agreements (SLAs), Transaction Processing, Cash Management, Financial Reconciliation, Regulatory Compliance, Team Leadership.
Software & Tools
Asana, Zoho, Microsoft Teams, Hubspot, Microsoft Office Suite (Word, Excel, PowerPoint).
Business & Communication
Business Writing, Report Generation, Stakeholder Management, Client Communication, Financial Analysis.