IMOUKHUEDE UANBAHO
Food & Beverage Operations Leader | Fashion Enthusiast
Lagos, NG.About
Dedicated Food and Beverage professional with over 12 years of extensive experience in five-star hotels and renowned international brands, excelling in delivering exceptional dining experiences and driving operational excellence. Proven ability to boost customer satisfaction and revenue through strategic menu planning, cost control, and health/safety compliance. Recently completed Fashion Business training, bringing a unique blend of creativity and innovation to hospitality operations and future ventures.
Work
Lagos, Lagos State, Nigeria
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Summary
Led personalized guest experiences and optimized service delivery within a luxury hotel setting, driving revenue and ensuring high operational standards.
Highlights
Drove revenue growth by effectively upselling menu items and daily specials, significantly enhancing guest satisfaction and contributing to sales targets.
Optimized order delivery and service efficiency through seamless collaboration with kitchen and bar teams, reducing wait times and improving guest flow.
Delivered personalized guest experiences with in-depth menu knowledge, resulting in high service standards and consistent positive guest feedback.
Mentored and monitored junior staff, supporting training initiatives to ensure compliance with health, safety, and billing standards across operations.
Lagos, Lagos State, Nigeria
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Summary
Supervised room service operations, ensuring timely delivery, maintaining high service standards, and managing inventory and staff compliance.
Highlights
Supervised daily room service operations, ensuring timely and efficient delivery of orders and consistently achieving high guest satisfaction scores.
Managed comprehensive inventory and trained a team of staff, enforcing strict compliance with safety and hygiene regulations to maintain operational excellence.
Resolved guest interactions and issues promptly, enhancing service quality and contributing to positive guest experiences.
Recognized as 'Best Staff of the Month' twice (2022/2023) for outstanding performance, demonstrating consistent excellence in service and leadership.
Lagos, Lagos State, Nigeria
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Summary
Supported restaurant management in daily operations, overseeing staff, managing inventory, and contributing to revenue and profitability targets.
Highlights
Supported daily restaurant operations, ensuring smooth service delivery and consistent achievement of high guest satisfaction scores.
Supervised and mentored a team of staff, providing training and performance feedback to uphold high service standards and foster professional growth.
Oversaw comprehensive inventory management, ordering, and stock control, optimizing resource utilization and contributing to operational efficiency.
Assisted in developing and implementing strategies that contributed to achieving revenue and profitability targets.
Ensured strict compliance with health, safety, and hygiene standards, mitigating risks and maintaining a safe dining environment.
Lagos, Lagos State, Nigeria
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Summary
Provided attentive service to guests in a high-volume restaurant, ensuring accurate order delivery and maintaining service area standards.
Highlights
Delivered attentive and courteous service to a high volume of guests, ensuring a positive dining experience throughout their visit.
Ensured accurate order taking and timely delivery of food and beverages by effectively coordinating with kitchen and bar teams.
Maintained comprehensive knowledge of menu items, providing informed recommendations that enhanced guest satisfaction and supported upselling efforts.
Managed guest inquiries and resolved minor complaints independently, escalating complex issues to supervisors to maintain high service standards.
Awards
Best Staff of the Month (Twice)
Awarded By
Radisson Blu Ikeja
Recognized twice for outstanding performance with a certificate and dinner voucher for family, demonstrating consistent excellence in service and leadership.
Best Staff in F&B Department
Awarded By
Fourpoints by Sheraton Lagos
Awarded for exceptional performance in the Food and Beverage Department, receiving a certificate and gifts.
Best Staff of the Month (Three Times)
Awarded By
Black Diamond Suites And Apartments
Recognized three times as Best Staff of the Month in the Food and Beverage Department, demonstrating consistent high performance.
Skills
Customer Service
Exceptional Customer Service, Guest Relations, Service Quality, Guest Satisfaction.
Leadership & Team Management
Team Leadership, Collaboration, Staff Training, Performance Feedback, Mentorship.
Food & Beverage Operations
Menu Knowledge, Order Management, Dining Area Management, Room Service Operations, Service Efficiency.
Inventory & Cost Management
Inventory Control, Stock Management, Cost Control, Resource Management.
Health, Safety & Hygiene Compliance
Food Safety, Hygiene Standards, Regulatory Compliance, Risk Mitigation.
Problem Solving
Issue Resolution, Adaptability, Conflict Resolution.
Revenue Generation
Upselling, Sales Targets, Profitability Strategies.
Fashion Business & Design
Fashion Business, Creative Design, Innovation.
Operational Efficiency
Process Optimization, Scheduling, Resource Allocation.