Isaac John Amauche
Customer Service & Technical Support Specialist
Aba, NG.About
Highly motivated professional with a Bachelor's degree in Pure and Industrial Physics and diverse experience in customer service, technical instruction, and operational support. Adept at problem-solving, enhancing customer satisfaction, and improving operational efficiency, with a proven ability to contribute positively to organizational objectives and adapt to new challenges. Seeking to leverage analytical capabilities and practical skills in a dynamic role.
Work
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Summary
Managed customer interactions and ticketing operations to ensure smooth service delivery and high satisfaction at a busy motor terminal.
Highlights
Managed daily ticketing operations for a high volume of passengers, ensuring accuracy and efficiency in sales and reservations.
Resolved customer inquiries and complaints promptly, improving service delivery and maintaining positive customer relations.
Processed payments and reconciled daily transactions, contributing to financial accuracy and accountability.
Provided clear information on travel routes and schedules, enhancing customer experience and operational flow.
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Summary
Instructed students in Physics and Basic Science as part of the National Youth Service Corps program, contributing to educational development.
Highlights
Taught Physics for Senior Secondary (SS 1-3) and Basic Science for Junior Secondary (JSS 1-3), effectively delivering curriculum objectives.
Designed and implemented engaging lessons to foster student understanding of scientific principles and improve learning outcomes.
Managed classroom dynamics and student progress, adapting teaching methods to diverse learning needs effectively.
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Summary
Served as Provost for the NYSC Road Safety Club, coordinating safety initiatives and promoting awareness within the community.
Highlights
Organized and led road safety awareness campaigns, educating local communities on safe driving practices and pedestrian safety.
Collaborated with club members to implement community outreach programs, contributing to increased public safety awareness.
Enforced club regulations and promoted discipline among members, fostering a responsible and effective team environment.
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Summary
Assisted in coordinating spiritual activities and community engagement programs for the Nigeria Christian Corpers' Fellowship during national service.
Highlights
Coordinated and facilitated prayer meetings and spiritual development programs, fostering community engagement among corps members.
Supported leadership in organizing outreach initiatives, contributing to the welfare and moral development of corps members.
Managed logistical aspects for fellowship events, ensuring smooth execution and participation.
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Summary
Delivered comprehensive instruction in Physics, Geography, and Chemistry to secondary school students, fostering academic growth and scientific understanding.
Highlights
Developed and delivered engaging lesson plans for Physics, Geography, and Chemistry, resulting in improved student comprehension and academic performance.
Utilized practical demonstrations and real-world examples to explain complex scientific concepts, enhancing student engagement and retention.
Provided individualized support and feedback to students, contributing to their overall academic development and success.
Managed classroom activities and conducted assessments to monitor student progress and adapt teaching methodologies effectively.
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Summary
Provided technical instruction and operational support for computer systems, enhancing user proficiency and ensuring smooth daily operations.
Highlights
Trained students and users on various computer applications including Microsoft Word, Excel, PowerPoint, Access, and Corel Draw.
Managed computer lab operations, ensuring optimal functionality of hardware and software for training and user access.
Provided technical support and troubleshooting for common computer issues, minimizing downtime and supporting continuous learning.
Languages
English
Skills
Software Proficiency
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Corel Draw, General Computer Usage.
Technical Skills
PABX Intercom Systems, DSTV Systems, Solar Energy Panel Maintenance, MY TV Decoder Systems, Telecommunications Repair, System Maintenance, Troubleshooting.
Professional Skills
Customer Service, Ticketing Operations, Technical Instruction, Classroom Management, Problem Solving, Communication, Team Collaboration, Operational Support, Community Engagement.
Analytical Skills
Physics Principles, Scientific Analysis, Research Methodology, Data Interpretation.
Interests
Hobbies
Reading, Research, Football.