Jason delos Santos

Provided responsive, service-oriented IT support to end-users, resolving a wide range of hardware and software issues to maintain operational efficiency and minimize downtime.

Managed and mentored a team of IT staff, overseeing hiring, training, evaluation, and discipline to foster skill development and enhance team productivity.

Administered critical IT infrastructure, including servers, security solutions, and network hardware and equipment, ensuring robust and secure system operations.

Developed and implemented telecommunications infrastructure plans, projects, policies, and procedures, improving system reliability and scalability.

Streamlined problem reporting and project documentation processes, enhancing transparency and efficiency in IT service delivery and resolution.

Ensured data integrity for fixed asset inventories and managed the installation/maintenance of diverse computer hardware, optimizing asset tracking and system uptime.

Managed product uploading, editing, and data backup for the portal website, ensuring accurate pricing and product availability for online sales.

Supported offline staff with inventory management, contributing to accurate stock control and streamlining operational workflows.

Coordinated with international customers and partners to establish new TDM/IP interconnections, activating essential Voice & Mobile Services.

Prepared VoIP/SS7 signaling diagrams and network plans, ensuring availability of backup routes and network security for interconnected carriers/operators.

Developed routing instructions for Voice & Mobile Services based on commercial decisions, optimizing traffic flow and service delivery.

Managed STP requests (F1/F2 forms) for establishing new GSM/LTE IR signaling relations with international GSM operators, enhancing global connectivity.

Maintained and updated comprehensive profiles and contact details for carriers and customers in related databases, improving communication and data accuracy.

Coordinated with other administrations and operators on operational activities and outage notifications, minimizing service disruptions.

Allocated and created country/station/dialing codes for international operators, ensuring accurate accounting and billing of international traffic.

Generated traffic, utilization, and QoS reports/dashboards for all services and links, providing critical data for strategic analysis and service optimization.

Achieved sales targets by effectively merchandising, distributing, and selling a wide range of computers, software, and peripherals.

Provided detailed technical information to consumers, matching product specifications to customer needs and enhancing purchasing decisions.

Recommended new products for purchasing based on market research and consumer needs, contributing to optimized inventory and sales.

Managed inventory checks to ensure product availability and advised customers on optimal computer configurations, enhancing their experience.

Ensured high-quality service by developing in-depth knowledge of technical specifications and employer systems, resolving customer queries effectively.

Consistently achieved sales targets and maintained high service standards within the designated showroom area.

Managed incoming and outgoing stock, conducted after-sales follow-up, and prepared daily/monthly inventory reports to maintain optimal stock levels.

Implemented visual merchandising strategies and maintained showroom cleanliness, enhancing product presentation and customer experience.

Coordinated with staff to ensure prompt and efficient customer servicing and accurate daily sales reporting.

Assisted in checking cashier shortage/overages and daily sales reports, contributing to financial accuracy.