About
Highly adaptable and results-oriented professional with over 10 years of experience in sales, administrative support, and financial services, consistently driving customer satisfaction and operational efficiency. Currently advancing expertise in digital marketing and Android mobile development, seeking to leverage a blend of customer-centricity, sales acumen, and emerging technical skills to contribute to innovative projects and achieve business objectives.
Jaume Carreño Zorrilla
Experienced Professional in Sales, Administration, and Financial Services with a focus on Digital Transformation and Marketing
Tíjola, ES.Work
Terrassa, Catalonia, Spain
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Summary
Provided critical administrative support and customer service for water supply contract management and billing inquiries.
Highlights
Managed comprehensive user support for supply contract initiation and modifications, ensuring accurate information dissemination to customers.
Handled a high volume of billing inquiries and resolved customer issues efficiently, enhancing overall service delivery and satisfaction.
Streamlined documentation processes related to water supply services, contributing to improved administrative workflow and data accuracy.
Barcelona, Catalonia, Spain
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Summary
Drove sales and managed financial operations for a storage rental company, optimizing lead conversion and ensuring financial accuracy.
Highlights
Achieved consistent sales targets for storage unit rentals by effectively converting leads generated from web and advertising campaigns.
Oversaw daily financial operations including invoicing, cash control, and bank reconciliations, maintaining high accuracy across accounts.
Successfully managed debt recovery processes, directly contributing to improved cash flow and financial health for the business.
Ensured correct management of all contracts, legal documents, and necessary signatures, minimizing discrepancies and risk.
Barcelona, Catalonia, Spain
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Summary
Provided personalized banking services and facilitated the contracting of financial and insurance products for individual clients.
Highlights
Managed personalized client relationships, advising on diverse financial products to meet individual needs and investment goals.
Successfully contracted a range of financial products and insurance policies, contributing to the branch's sales objectives.
Ensured high levels of customer satisfaction through attentive service and expert product knowledge, fostering client loyalty.
Barcelona, Catalonia, Spain
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Summary
Specialized in selling and contracting insurance policies for vehicles, motorcycles, and homes.
Highlights
Achieved sales targets by effectively contracting insurance policies for a diverse range of vehicles and properties.
Educated clients on policy benefits and terms, ensuring informed decision-making and high satisfaction rates.
Managed comprehensive sales processes from initial contact to policy activation, ensuring compliance and efficiency.
Barcelona, Catalonia, Spain
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Summary
Handled inbound and outbound sales, managed cancellations, and sold energy products (gas and electricity) to customers.
Highlights
Engaged with customers in both inbound and outbound sales capacities, promoting and selling energy products effectively.
Managed cancellation requests, applying retention strategies to minimize customer churn and preserve revenue.
Provided comprehensive information on gas and electricity products, ensuring customer understanding and satisfaction.
Barcelona, Catalonia, Spain
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Summary
Performed comprehensive fiscal and accounting tasks for various SMEs, utilizing specialized software.
Highlights
Managed fiscal and accounting operations for a portfolio of diverse small and medium-sized enterprises (SMEs).
Proficiently utilized Contaplus and Logic Control software to ensure accurate financial record-keeping and reporting.
Contributed to the timely submission of tax declarations and financial statements for client companies.
Volunteer
Terrassa City Council / Associació d'Entitats Andaluses de Terrassa
|Event Support Volunteer
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Summary
Contributed to the setup and execution of large-scale community events, including children's festivals and cultural activities.
Highlights
Collaborated for 3 years in the setup and organization of the children's festival during the Terrassa Major Festival in Vallparadís Park.
Provided support for various activity setups for the Association of Andalusian Entities of Terrassa, enhancing community engagement.
Agustí Bartra de Terrassa School
|Sports Monitor & Basketball Coach
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Summary
Served as a sports monitor for primary school children and coached a basketball team, fostering teamwork and physical development.
Highlights
Monitored sports activities for 1st and 2nd graders during extracurricular hours, ensuring a safe and engaging environment.
Coached the basketball team for 5th and 6th graders, developing fundamental skills and promoting sportsmanship.
Education
Languages
Spanish
Catalan
English
Skills
Software & Tools
Microsoft Office Suite, Contaplus, Logic Control, Windows OS, SIEBEL (Oracle CRM), WordPress, Android Studio.
Programming & Development
JAVA, Kotlin, PHP, MySQL, XML UI, Jetpack Compose.
Sales & Business Development
Lead Management, Customer Relationship Management (CRM), Product Sales, Contract Negotiation, Client Acquisition, Retention Strategies, Cross-selling, Up-selling.
Financial & Administrative Management
Billing & Invoicing, Cash Flow Management, Debt Recovery, Account Reconciliation, Fiscal Accounting, Financial Reporting, Administrative Support, Document Management.
Customer Service & Communication
Personalized Attention, Issue Resolution, Client Advisory, Customer Satisfaction, Multichannel Communication.
Marketing & Market Research
Strategic Marketing, Market Analysis, Commercial Distribution, Digital Marketing.