Jay Del Mundo

Supported ResMed Secure Architecture team by administratively tracking a significant Risk Remediation project, developing comprehensive tracking reports and updates using Confluence, JIRA, OneTrust, and Teams.

Managed the IT infrastructure migration from San Diego to Calabasas, overseeing a budget of approximately $3M for build-out including conduit, cable, IT room preparation, power systems, security cameras, and card access.

Collaborated cross-functionally with ResMed teams to ensure all IT infrastructure aspects were covered, facilitating seamless project execution and integration.

Provided and documented observations and recommendations for process improvement, engaging stakeholders through Teams meetings and chat to optimize workflows.

Managed end-to-end service delivery and productization for diverse telecom projects, ensuring adherence to scope, time, and budget, and achieving PEZA certification for eCommerce operations.

Spearheaded the Digitization project, improving productivity through process streamlining, automation, and migrating client and company-owned Internet domains.

Orchestrated nationwide network migration from Legacy to SDN for all Enterprise Data and Voice services, enhancing network agility and performance.

Oversaw Data Center and SaaS projects, managing Cloud Redundancy (High Availability) and productizing services like CaaS, FWaaS, LBaaS, and DCI.

Directed the SDWAN project, rolling out connectivity to 1000 client sites nationwide and productizing VCPE to expand network reach and efficiency.

Led system development and project management initiatives, ensuring ISO compliance, robust system and network security, and effective disaster recovery and risk management.

Oversaw network and system deployment projects, enhancing operational efficiency and reliability for critical service desk functions.

Managed L1 Service Desk operations, providing first-level support for wire (MPLS, VoIP, Centrex) and wireless (Prepaid, Postpaid, POS) products, ensuring efficient handling of escalations and resolutions.

Oversaw operation and performance reviews for two 24x7 vendors with over 100 staff, including contract reviews, SLA monitoring, KPI guidelines, and budget planning (OPEX/CAPEX).

Managed Service Desk Delivery projects, overseeing the entire lifecycle from hiring and onboarding to training, nesting, and hand-over processes.

Established and managed Global Service Desk Operations, serving major clients including Warner Bros, Nissan, Jetblue Airline, Diageo, Mitsui, Kaiser Permanente, and Nike.

Managed US and APAC operations and maintenance for Inter-State E1 connectivity and APAC voice services, ensuring high availability and performance.

Served as a key point in the Management Escalation matrix, effectively resolving critical issues and ensuring service continuity.

Provided comprehensive technical services for Telecoms, managing procurement of outside plant consumables and fabrication of cabinets (close and open bay).

Oversaw various outside plant services, including fiber splicing and underground construction, ensuring project delivery and quality standards.

Managed the installation and maintenance of broadband and voice subscriber services for the entire province of Rizal, ensuring high service availability and customer satisfaction.

Oversaw performance management and management reporting for access network operations, identifying areas for improvement and optimizing service delivery.

Supervised service installation and maintenance for Corporate Data and Voice clients across Makati, Pasig, and Sucat, ensuring timely and effective resolution of technical issues.

Conducted business reporting and performance evaluations to optimize field support services and enhance operational efficiency.

Managed the Local Exchange Roll-out Project (Manila Expansion Program) in Sampaloc Area, deploying 5,000 subscriber lines with primary/secondary cable and cabinet installations.

Led the 'In-Building Cable Installation Project,' managing right-of-way negotiations, installation, commissioning, and project turnover to operations.

Directed Underground and Overhead Rehab and Expansion Projects, ensuring network integrity, capacity expansion, and adherence to project timelines.