Vicky Jaiswal
Business Development & Technical Sales | Purchase Specialist
Dubai, United Arab Emirates.About
Dynamic professional with a strong foundation in Computer Science and hands-on experience spanning software engineering, technical support, and business development. Expertly bridges with strategic business development skills to drive sales growth and foster lasting client relationships. Proven ability to solve complex challenges, deliver impactful results, and contribute to forward-thinking teams in competitive markets, seeking roles that leverage both technical expertise and commercial drive.
Work
United Arab Emirates, United Arab Emirates
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Summary
Currently drives business growth and client acquisition by leveraging strategic sales planning and comprehensive product promotion within the competitive UAE market.
Highlights
Spearhead lead generation and business development initiatives, actively expanding the client base and fostering new market opportunities.
Cultivate and manage strong client relationships, ensuring high levels of satisfaction and repeat business through proactive engagement and support.
Develop and execute effective sales strategies and promotional campaigns to maximize product/service visibility and market penetration.
Negotiate and close deals efficiently, consistently achieving sales targets and contributing directly to revenue growth.
Provide comprehensive post-sales support and coordination, enhancing customer loyalty and ensuring seamless service delivery.
India
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Summary
Provided critical technical support for Hewlett Packard, resolving complex issues and ensuring high operational efficiency and customer satisfaction.
Highlights
Delivered advanced technical support for Hewlett Packard products, resolving complex hardware and software issues for a global client base.
Managed and prioritized a high volume of technical inquiries, achieving a 90%+ resolution rate within established service level agreements (SLAs).
Collaborated with cross-functional teams to escalate and resolve persistent technical problems, improving overall service delivery and customer experience.
Documented troubleshooting steps and solutions, contributing to a comprehensive knowledge base that reduced average handling time by 15%.
Maintained a strong understanding of HP product lines and technical specifications, consistently providing accurate and effective solutions to users.
Chandigarh Area, India
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Summary
Served as a primary contact for Vodafone Idea Limited, resolving customer inquiries and technical issues to maintain high service standards.
Highlights
Provided first-line customer support for Vodafone Idea Limited, addressing inquiries and resolving technical issues for a diverse customer base.
Achieved high customer satisfaction scores by effectively diagnosing and troubleshooting service-related problems, ensuring timely resolution.
Managed customer accounts and service requests, accurately updating records and processing changes with a 98% data accuracy rate.
Collaborated with internal teams to escalate and track complex issues, ensuring comprehensive support and follow-up for customers.
Maintained up-to-date knowledge of product offerings and service policies, providing accurate information and enhancing the customer experience.
Mohali, India
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Summary
Drove technical sales initiatives, expanding the client base and achieving revenue targets through strategic business development efforts.
Highlights
Executed technical sales strategies, generating new leads and acquiring clients in the B2B sector for specialized business solutions.
Achieved and exceeded monthly sales targets by an average of 10%, contributing significantly to the company's revenue growth.
Leveraged technical understanding to effectively communicate product value propositions to potential clients, leading to increased conversions.
Conducted market research to identify new business opportunities and competitive trends, informing strategic sales planning.
Managed the entire sales cycle from prospecting to closing, building strong client relationships and ensuring post-sales satisfaction.
Languages
English
Nepali
Hindi
Skills
Purchase Specialist
Research and identify potential suppliers, Negotiate purchase agreements to secure favorable terms, Analyze market trends to make informed purchasing decisions, Maintain relationships with suppliers to ensure compliance with agreements.
Business Development
Lead Generation, Sales Strategy, Client Relationship Management, Product Promotion, Sales Planning, Negotiation, Deal Closing, Post-Sales Support, Market Research, Technical Sales.
Operations & Support
Customer Support, Operations Management, Problem Solving, Reporting & Documentation, Service Level Agreements (SLAs).