Johan Forsberg
Sales & Business Development Professional
Stockholm, SE.About
Highly motivated and results-driven professional with over a decade of experience in sales, business development, and customer relationship management across SaaS and e-commerce. Proven ability to drive growth by identifying new opportunities, establishing strategic partnerships, and delivering exceptional customer solutions. Adept at collaborating with cross-functional teams to achieve ambitious business objectives.
Work
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Summary
Co-founded and led sales initiatives for a meeting booking company, driving new business acquisition and cultivating key client relationships.
Highlights
Spearheaded full-cycle sales processes, from strategic prospecting to deal closure, successfully engaging and acquiring C-level decision-makers.
Cultivated and nurtured robust client relationships through consistent dialogue and proactive follow-up, ensuring sustained collaboration and high client retention.
Developed and implemented effective business development strategies, leading to successful market penetration and expansion of the client base for meeting booking services.
Established operational frameworks for a newly co-founded venture, optimizing sales pipeline management and contributing to efficient business launch and growth.
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Summary
Progressed to Partnership Manager at a SaaS company, driving growth through strategic collaborations and enhancing customer success initiatives.
Highlights
Established and developed strategic partnerships with agencies and business partners, significantly expanding the company's market reach and contributing to overall revenue growth.
Identified and onboarded new business partners, diversifying revenue streams and enhancing product adoption for a SaaS email marketing platform.
Provided comprehensive customer service and technical support, guiding users through onboarding and resolving complex issues to ensure high user satisfaction and retention.
Collaborated cross-functionally to integrate partner solutions, optimizing service delivery and enhancing the overall customer experience.
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Summary
Played a key role in acquiring and developing e-commerce companies, enhancing profitability through strategic sales channel expansion and effective customer management.
Highlights
Contributed to the successful acquisition and strategic development of e-commerce companies, identifying and capitalizing on key growth opportunities.
Managed end-to-end customer service and order management operations, ensuring seamless processes and high levels of customer satisfaction.
Identified and implemented new sales channels and cultivated strategic collaborations, directly increasing profitability and turnover for acquired e-commerce entities.
Conducted market analysis to inform business strategies, optimizing product offerings and enhancing the competitive positioning of e-commerce ventures.
Languages
Swedish
English
German
Spanish
Skills
Sales & Business Development
Prospecting, Cold Calling, Warm Calling, C-level Sales, Lead Generation, Account Management, Negotiation, Sales Strategy, Business Development, Client Relationship Management.
Customer Success & Support
Customer Service, Onboarding, Technical Support, Client Satisfaction, Relationship Management.
Software & Tools
Microsoft Office Suite, Excel, Windows OS, Salesforce, Zendesk.
Strategic & Operational
Partnership Management, E-commerce Operations, Market Analysis, Strategic Planning, Problem-Solving, Collaboration, Project Management.