JOHN FAITHFUL CHAT
Results-Driven Customer Service & Sales Professional
Lagos, NG.About
Results-driven Customer Service and Sales Professional with over 2 years of experience in telesales, CRM management, and client relationship building. Adept at driving revenue growth through consultative selling, objection handling, and exceeding sales targets. Proven track record in delivering exceptional service for global clients, leveraging cross-cultural communication and CRM tools to enhance customer satisfaction.
Work
Lagos, Lagos, Nigeria
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Summary
Currently drives customer satisfaction and sales for Vitel Wireless by managing product activations, resolving inquiries, and executing targeted marketing campaigns.
Highlights
Activated over 350 SIMs, guiding customers through comprehensive registration, verification, and setup processes while ensuring strict compliance with regulatory requirements.
Resolved escalations and complaints efficiently, reducing customer churn rate by 10% through proactive follow-up and personalized support strategies.
Executed targeted marketing strategies to promote telecom services, resulting in higher customer engagement and increased sales.
Collaborated effectively with cross-functional sales and technical teams to streamline activation processes and enhance overall service delivery.
Lagos, Lagos, Nigeria
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Summary
Managed high-volume customer interactions and sales initiatives for Advertizia Nigeria, focusing on client retention and team development.
Highlights
Conducted outbound cold calls to a high volume of leads, consistently achieving and often exceeding daily sales targets.
Maintained a 95% customer satisfaction rate by promptly resolving inquiries and fostering long-term client relationships.
Utilized active listening and persuasive communication skills to identify customer needs and tailor solutions, enhancing client satisfaction.
Trained 5 team members on objection-handling techniques, improving overall team closing rates by 15%.
Managed over 200 client interactions monthly using CRM systems, ensuring timely follow-ups and personalized solutions.
Lagos, Lagos, Nigeria
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Summary
Drove significant sales growth and client satisfaction for Diamond Scents and Lifestyle through strategic selling and cross-functional collaboration.
Highlights
Increased sales by 35% through needs-based selling and persuasive communication strategies, consistently exceeding targets.
Conducted cost-benefit analyses for over 100 clients, tailoring product recommendations to align with diverse customer budgets and needs.
Collaborated with cross-functional teams to refine sales processes based on client feedback, enhancing overall operational efficiency and customer experience.
Skills
Communication & Client Relations
Effective Verbal Communication, Rapport-Building, Conflict Resolution, Client Retention, Cross-Cultural Communication, Active Listening, Persuasive Communication.
Sales Expertise
Consultative Selling, Cold Calling, Needs Analysis, Closing Strategies, Objection Handling, Revenue Growth, Target Achievement.
Customer Service & Operations
CRM Management, Customer Inquiries, Complaint Management, Personalized Support, Service Delivery Optimization, Process Improvement, Regulatory Compliance.
Marketing & Product
Telecom Product Marketing, Marketing Campaigns, Upselling, Customer Engagement, Product Recommendations.
Remote Work Proficiency
Zoom, Microsoft Teams, Slack, Time Management, Self-Motivation, Remote Collaboration, Google Workspace.
Certificates
Customer Relationship Management
Issued By
Side Hustle