UZOUKWU CHUKWUEDIKA JOSEPH
Network, Application, and Microsoft 365 Administrator
Lagos, NG.About
Highly motivated Network, Application, and Microsoft 365 Administrator with a robust foundation in networking protocols, IT infrastructure support, and critical cloud solutions. Adept at managing complex computer networks and ensuring seamless communication and data transfer. Seeking to leverage advanced technical skills in a dynamic environment to drive organizational growth and efficiency.
Work
Lagos, Lagos State, Nigeria
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Summary
Administers and supports critical network and application infrastructure, ensuring optimal performance and seamless operations for core business solutions and cloud platforms.
Highlights
Administered Microsoft 365 environments, optimizing cloud platforms and tools like SharePoint and OneDrive to enhance staff collaboration and productivity.
Provided comprehensive support for core business solutions (IES), ensuring system availability and resolving critical application issues.
Managed server infrastructure and performed proactive software and hardware maintenance, extending asset lifespan and minimizing system downtime.
Developed and implemented strategic network and application maintenance schedules, significantly improving system reliability and operational efficiency.
Evaluated network performance through speed tests and other metrics, formulating and executing improvement strategies to enhance connectivity and user experience.
Managed company website administration and facilitated all help desk operations using ClickUp, ensuring prompt resolution of technical issues.
Implemented and maintained regular backup solutions for all cloud-based data, safeguarding critical information and ensuring robust disaster recovery capabilities.
Lagos, Lagos State, Nigeria
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Summary
Provided essential technical support and troubleshooting for network, system, and hardware issues, ensuring operational continuity for employees.
Highlights
Responded to and resolved a high volume of technical support tickets related to network and system issues, maintaining user productivity.
Diagnosed and efficiently resolved network connectivity and hardware problems, minimizing downtime for end-users.
Installed and configured hardware, software, and peripheral devices for employees, ensuring proper setup and functionality.
Managed inventory of network devices, ensuring timely updates and repairs to optimize resource allocation and prevent service disruptions.
Assisted in network monitoring and performance tracking, proactively identifying and escalating potential issues.
Implemented basic network and application security measures, contributing to a more secure IT environment.
Provided comprehensive troubleshooting support for critical network issues, including VPN, DNS, and DHCP.
Lagos, Lagos State, Nigeria
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Summary
Supported IT operations through network hardware configuration, performance monitoring, and end-user technical assistance.
Highlights
Configured and maintained essential network hardware, including routers and switches, ensuring reliable network infrastructure.
Monitored network performance and effectively escalated critical issues to senior IT staff for prompt resolution.
Assisted in setting up and configuring network access for new employees, facilitating smooth onboarding processes.
Executed software updates and system patches on network devices, enhancing security and operational stability.
Provided troubleshooting support for network connectivity issues across a corporate environment, minimizing user disruption.
Delivered technical support to end-users for various hardware and software related issues, improving overall user experience.
Certificates
Skills
Networking
TCP/IP, DHCP, DNS, HTTP, VPN, NAT, SNMP, Routers, Switches, Firewalls, Access Points, Network Monitoring, Network Security, Intrusion Detection System (IDS), Intrusion Prevention System (IPS).
Operating Systems
Windows Server, Linux, Windows OS, macOS.
Cloud & Virtualization
Microsoft 365 Administration, Active Directory, VMware, Hyper-V, Microsoft Azure, SharePoint, OneDrive.
Security
Firewalls (SOPHOS), VPNs, Intrusion Detection System (IDS), Intrusion Prevention System (IPS), Log Analysis, Network Security, Application Security.
IT Support & Administration
IT Infrastructure Support, Troubleshooting, Hardware Maintenance, Software Maintenance, Help Desk (ClickUp), Backup Solutions, System Patches, Inventory Management.
Soft Skills
Communication, Teamwork, Problem-solving, Critical Thinking, Time Management, Task Prioritization, Adaptability, Customer Service.