Josh Gray

Architected and implemented a self-service, highly automated enterprise hybrid-cloud environment, integrating VMware vSphere, vRealize/Aria Automation, and Orchestrator to streamline infrastructure provisioning.

Developed robust automation scripts using Python, JavaScript, and Linux scripting, enhancing DevOps workflows with GitLab, APIs, and Agile processes for efficient service delivery.

Provided expert support and troubleshooting for complex hybrid-cloud systems, ensuring high availability and performance of critical enterprise services.

Led the Production Operations team, collaborating with cross-functional groups to significantly improve service quality and elevate customer satisfaction for Google Cloud Bare Metal Service.

Spearheaded exploratory and proof-of-concept automation projects, leveraging Python, Ansible, and GCP services to optimize bare metal infrastructure provisioning and management.

Contributed technical expertise to critical system development initiatives, ensuring robust and scalable solutions for Google's bare metal offerings.

Designed and developed extensive technical content, including labs, recordings, presentations, and events, to upskill internal technical employees on Google Cloud application workload-centric products.

Led technical enablement initiatives for a wide range of Google Cloud offerings, covering virtual machine, container-based solutions, automation, and data components.

Facilitated numerous events and training sessions, effectively transferring advanced knowledge to enhance the proficiency of technical teams.

Led the architecture, development, and operation of a private cloud solution, integrating IaaS on vSphere with PaaS on Pivotal Cloud Foundry (PCF) and Pivotal Container Service (PKS).

Automated bare metal hardware provisioning and cloud infrastructure using Python, Bash, and Concourse CI/CD, significantly improving deployment efficiency and reliability.

Implemented agile methodologies to manage the full lifecycle of cloud services, ensuring scalable and resilient infrastructure for critical business operations.

Designed and deployed comprehensive cloud solutions spanning compute, storage, and networking, supporting diverse application workloads.

Developed and delivered comprehensive pre-sales enablement content, including labs, recordings, and presentations, to field engineers worldwide, enhancing their technical proficiency and sales effectiveness.

Focused on automation and integration of products using APIs and vCenter Orchestrator, demonstrating advanced solution capabilities to drive pre-sales success.

Managed and resolved top-tier customer escalations, providing expert technical guidance and fostering strong client relationships during critical engagements.

Served as a Global Technical Lead for multiple VMware products, contributing to the successful release of new product versions through cross-functional team collaboration.

Resolved critical customer cases and high-priority escalations, ensuring optimal system performance and customer satisfaction.

Delivered technical presentations at global, regional, and local events, sharing expertise and enhancing product understanding among diverse audiences.

Administered and maintained a heterogeneous systems and storage environment, supporting over 60 physical servers (Solaris 9/10, Windows 2003, Red Hat Linux 5) and 100+ VMware ESX virtual machines.

Ensured high availability, performance, and growth of critical IT infrastructure, contributing to the company's transition to an enterprise-focused operation.

Oversaw the deployment and operational management of system and storage resources across the entire IT environment, optimizing resource utilization and reliability.

Contributed to the deployment, monitoring, and maintenance of critical systems and network devices in a high-availability phone and broadband service provider environment.

Performed advanced troubleshooting and problem resolution for servers and network devices, escalating high-severity issues to senior engineers for timely resolution.

Developed and deployed custom monitoring tools using various scripting languages to proactively identify and mitigate system and network anomalies.

Served as the main developer for a National Institute of Health (NIH) grant-funded project, designing and implementing a web-based Electronic Institutional Review Board (eIRB) submission system.

Successfully redesigned and enhanced the eIRB system, improving functionality and user experience for university divisions.

Contributed to multiple software development projects, providing programming and analytical support across various departmental needs.