Chrisy KASONGOMA

Managed the timely installation and upgrade of LAN/WAN systems and corporate software, providing training to staff and partners to ensure operational continuity and user proficiency.

Operated and maintained critical telecommunications systems (radio and satellite), resolving complex issues to ensure uninterrupted communication for remote field operations.

Developed and implemented a strategic plan for SCOPE/Digital assistance deployment, fostering cross-functional collaboration and defining clear roles for system access across WFP and partner staff.

Supported WFP's digital transformation by identifying key gaps and recommending actionable improvements, enhancing digital services and operational efficiency.

Led the integration of FortiGate into WFP SD-WAN across Libenge (2020) and Mbandaka (2022), significantly enhancing network security and efficiency for critical operations.

Oversaw network infrastructure implementation and cabling layouts during two major office relocations (Libenge 2021, Tshikapa 2023), ensuring seamless transitions and minimal service disruption.

Conducted comprehensive network infrastructure assessments for Gbadolite SO and Libenge FO (2023), identifying critical areas for improvement and informing strategic upgrades.

Installed and aligned Cambium antennas for three warehouses in Kananga (April-June 2022), optimizing connectivity and coverage for logistical operations.

Participated in the design and planning of complex network projects, ensuring strict compliance with Service Level Agreements (SLAs) and alignment with business objectives.

Collaborated in the planning and implementation of robust network solutions, contributing to effective project execution and tangible business outcomes.

Conducted comprehensive troubleshooting and deployment of IP Phone systems at the Spanish Embassy in Kinshasa, significantly enhancing communication capabilities.

Implemented advanced surveillance systems for the Spanish Embassy in Kinshasa (June 2020), enhancing security and monitoring capabilities.

Led the successful migration of Wide Area Network (WAN) and Metropolitan Area Network (MAN) systems (July 2020), ensuring improved connectivity and operational efficiency.

Addressed and resolved critical network issues, ensuring seamless connectivity and minimizing downtime for users.

Managed MPLS networks, directing IP network modernization and expansion projects across key sites including Goma, Kisangani, and Lubumbashi, ensuring scalable infrastructure.

Enhanced network performance and security through proactive monitoring, software upgrades, patch management, and gateway interface optimization.

Contributed to the strategic 'Safari Project' by integrating Ex-Tigo and Ex-Orange into a new Orange IP network, supporting seamless mergers and technical operations.

Successfully conducted IP router, switch, and firewall installations and integrations across multiple locations, including Goma, Bukavu, and Matadi, enhancing network connectivity.

Managed and executed hardware installations and integrations for Smart-Care across Goma, Kisangani, and Mbuji-Mayi, ensuring system stability and performance.

Led the installation and integration of router hardware in key regions, including Lubumbashi, Mbuji-Mayi, and Kisangani, optimizing network performance.

Oversaw critical software updates and optical fiber installations across various sites, ensuring the network remained up-to-date and resilient.

Administered IP network planning and security protocols, ensuring robust protection and efficient network performance for critical telecommunications infrastructure.

Oversaw the maintenance of GSM networks, guaranteeing optimal uptime through effective software patching and timely upgrades.

Participated in the modernization of Tigo DRC's IP infrastructure, enhancing service delivery and network reliability across regional operations.

Implemented a new IPCC call center solution (2013), enhancing communication efficiency and customer service capabilities.

Deployed Huawei Convergent Billing (CBS) security (2013), ensuring compliance with industry standards and data protection.

Facilitated a smooth transition for public network operations (2013), ensuring minimal downtime and service continuity.

Spearheaded IP modernization initiatives across Matadi, Kisangani, and Lubumbashi (2013-2014), improving network performance and reliability.

Managed traffic and security integrations for 3G services in Kinshasa (2014), ensuring timely service delivery and enhanced security protocols.

Managed network administration to ensure high performance and reliability of Windows and Linux systems, maintaining a secure IT environment.

Provided comprehensive helpdesk support and generated detailed reports on system performance and support metrics for management decision-making.

Led the installation of Optical Fiber for European Union offices in DRC (2012), significantly improving network bandwidth and internet connectivity.

Executed the implementation of Cisco Routers and Switches for UNDP DRC (2012), ensuring seamless integration with existing ZTE network infrastructure.

Configured VPN access for remote teams, enhancing secure communication and enabling effective off-site connectivity.

Monitored network performance, call traffic, and servers to ensure optimal service quality and 100% availability for critical telecommunications services.

Generated detailed reports on system performance and support metrics, providing key insights that aided in strategic decision-making and continuous improvement.

Led multiple IT infrastructure projects, ensuring solutions consistently met diverse client needs and technical specifications.

Delivered comprehensive IT solutions, spanning from initial system design to ongoing maintenance, significantly improving customer operations and system performance.

Provided robust service management and generated detailed reports on project progress, network performance, and client satisfaction, fostering continuous improvement initiatives.