Oduluyoepe Kazeem Bolaji

Results-Driven Retail & Hospitality Operations Leader
Lagos, NG.

About

Highly accomplished and performance-driven Retail and Hospitality Operations Leader with over a decade of experience in driving sales growth, optimizing processes, and enhancing customer satisfaction across diverse multicultural environments. Proven ability to lead and motivate teams, manage complex business operations, and implement strategic initiatives that result in significant revenue increases, cost reductions, and improved profitability. Seeking to leverage extensive expertise in business development, financial management, and operational excellence to achieve targets and deliver exceptional results in a dynamic organization.

Work

PODS Hospitality Limited
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Revenue and Service Quality Manager

Ikoyi Lagos, Lagos State, Nigeria

Summary

Managed revenue and service quality for a hospitality group, driving significant improvements in sales, profitability, and operational efficiency through strategic analysis and process optimization.

Highlights

Introduced workable templates, reducing utility costs from 3% to 0.45% of monthly sales, enhancing cost efficiency.

Projected comprehensive costing, optimizing pricing menus and increasing profit margins by 52% through strategic cost reduction.

Reduced waste from 2.1% to 0.44% of monthly sales, significantly improving resource management and reducing losses.

Increased company sales by 68% over the previous year, demonstrating strong revenue generation capabilities.

Designed and implemented the company's SOP handbook and training manuals, standardizing operations and enhancing service quality.

Developed company recipes with chefs, enhancing product offerings and customer satisfaction.

Analyzed data and tracked key performance indicators (KPIs) to identify trends, opportunities, and drive continuous improvement in performance.

Atreos Retail Platform
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Area Operations Manager

Ikoyi Lagos, Lagos State, Nigeria

Summary

Led area operations for 5 retail outlets, driving significant sales growth, optimizing costs, and enhancing staff performance and customer satisfaction.

Highlights

Increased daily average sales (ADS) across 5 outlets from ₦1,500,000 to ₦7,000,000, demonstrating exceptional revenue generation.

Introduced a 24-hour baking system, reducing customer wait times and capturing all sales loss during operations.

Reduced utility costs by 8% across all outlets from initial levels, enhancing operational efficiency and profitability.

Reduced staff monthly LTO (Leave Turnover) from 9 to zero, improving team retention and stability.

Implemented a bulk buying system, increasing the area's gross profit (GP) from 41% to 54% monthly.

Built 5 outlets into the most performing and profitable among over 205 outlets through a staff-oriented welfare ideology.

Reduced wastage from 3.2% to 0.45% of monthly sales, optimizing resource utilization and minimizing losses.

SKCOOOKS
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Operations Manager (Remote)

Canada, Canada

Summary

Managed remote operations, ensuring financial profitability, policy compliance, and strategic problem-solving for business continuity.

Highlights

Undertook sound financial management, ensuring stores remained profitable and within budget.

Ensured compliance with company policies and operational guidelines, maintaining high standards across remote operations.

Provided creative and practical solutions to operational problems, minimizing disruptions and improving efficiency.

Evaluated performance using key metrics and addressed issues, reporting progress to senior executives and advising on expansion/acquisition decisions.

Bukkahut Hospitality Limited
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Area Manager

Lekki, Lagos State, Nigeria

Summary

Managed area operations across multiple outlets, implementing strategic initiatives to enhance profitability, reduce losses, and standardize brand operations.

Highlights

Introduced Gas and Diesel trackers, saving ₦48,000,000 monthly by mitigating theft from both suppliers and staff.

Set standards and objectives for 5 outlets under management, making them the most profitable among 22 total outlets.

Implemented a daily stock movement report, reducing wastage from 5% to 0.32% across operations.

Developed and implemented the first Standard Operating Procedure (SOP) for the brand, standardizing operations and ensuring quality control compliance across all outlets.

Organized monthly trainings for all team members, leading to outlets becoming quality control compliance leaders.

Chicken Republic
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Restaurant Manager

Summary

Oversaw comprehensive restaurant operations, from sales and profitability analysis to staff management and process improvement.

Highlights

Analyzed and planned restaurant sales levels and profitability, developing marketing activities and promotional schemes to boost revenue.

Prepared weekly reports on staff control, food control, and sales, informing strategic decisions for department growth.

Recruited, trained, managed, and motivated staff, responding to customer queries and complaints while maintaining high standards of quality control and hygiene.

Optimized stock levels, managed supply orders, and prepared cash drawers, ensuring operational effectiveness and efficiency.

Improved internal and external processes, enhancing overall restaurant performance and profitability.

Supervised bakery and kitchen personnel, overseeing daily operations, planning, scheduling, and directing work.

Krispy Kreme, Coffee and Doughnuts
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Store Manager

Lagos State, Lagos State, Nigeria

Summary

Managed all aspects of store operations, including staff, budgets, compliance, and marketing, to drive sales and business development.

Highlights

Recruited, trained, and supervised store staff, fostering a high-performance team environment.

Managed store budgets and oversaw stock levels, optimizing ordering and supply chain efficiency.

Ensured full compliance with licensing, hygiene, and health and safety legislation, maintaining high operational standards.

Prepared and presented staffing/sales reports, contributing to a 15% increase in sales.

Promoted and marketed the business effectively, increasing brand visibility and customer engagement.

Bisto Supermarket and Store
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Retail Manager

Abuja, Amaac Estate, Nigeria

Summary

Directed daily grocery store operations, leading staff, enforcing policies, and enhancing customer experience to drive sales growth.

Highlights

Managed daily grocery store operations, overseeing staff duties and ensuring achievement of store goals.

Provided guidance and direction to grocery staff, improving team performance and accountability.

Enforced store policies, security measures, and customer service standards to ensure a safe and positive shopping environment.

Delivered excellent customer service, contributing to sales growth and customer satisfaction.

Conducted inventory control to prevent overstocking and low stock, reducing spoilage and damages.

Assisted in recruiting and training staff, assigning daily workloads, and setting up product displays to optimize sales.

Cafe Bateel Al-Maryalsland
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Shift Supervisor

Abu-Dhabi, Al-Marya Island, United Arab Emirates

Summary

Supervised daily restaurant operations and staff, focusing on performance, inventory, and customer service to achieve store goals.

Highlights

Supervised daily restaurant and food/beverage operations, ensuring smooth workflow and high service standards.

Conducted daily food and beverage briefs and collaborated with the restaurant manager to achieve targeted store goals.

Managed stock forecasting and ordering, optimizing inventory levels and reducing potential waste.

Provided coaching and direction to the store team, improving operational efficiency and service quality.

Ensured adherence to company grooming, uniform, and serving quality standards for all products.

Cafe Bateel
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Coffee Barista

Abu-Dhabi, Al-Marya Island, United Arab Emirates

Summary

Managed daily cafe operations, focusing on customer service, product recommendations, and adherence to food safety standards.

Highlights

Prepared and served coffee and tea beverages, enhancing customer experience through personalized recommendations.

Managed cash transactions and accurately recorded customer orders, ensuring operational efficiency.

Maintained store cleanliness and ensured strict adherence to food safety procedures.

Resolved customer complaints promptly and efficiently, improving customer satisfaction.

Education

Legend Hospitality School
Pretoria, South Africa, South Africa

Hospitality Management

Highfield Institute
Dubai, Dubai, United Arab Emirates

HASCB

Zabeel International Institute of Technology and Management
Dubai, Dubai, United Arab Emirates

Lean Management

Chartered Institute for Nigeria Economist

Associate Member

The Polytechnic, Ibadan
Ibadan, Nigeria

Higher National Diploma

Statistics

The Polytechnic, Ibadan
Ibadan, Nigeria

Ordinary National Diploma

Statistics

U.D Grammar School, Obantoko, Abeokuta
Abeokuta, Ogun State, Nigeria

Senior Secondary School Certificate

Awards

First Atreos Retail Platform Store for Production and Sales

Awarded By

Atreos Retail Platform

Achieved the highest production and sales, producing and selling 4100 loaves in a day.

Area with Highest Production and Sales of Bread

Awarded By

Atreos Retail Platform

Recognized for leading the area with the highest overall production and sales volume for bread.

Area with Best Audit Results

Awarded By

Bukkahut Hospitality Limited

Awarded for achieving the best audit results among all outlets.

Best OSC (Operations for Standard for Compliance)

Awarded By

Food Concepts

Recognized for outstanding operational standards and compliance.

Certificates

Fire Safety Compliance Certificate
Food Safety and Policy Advancement
Office Safety and First Aid

Skills

Management & Leadership

Retail Management, Operations Management, Team Leadership, Staff Training & Development, Performance Management, Budget Management, Inventory Control, Supply Chain Management, Project Management, Strategic Planning, Cross-functional Collaboration.

Business Operations

Sales Growth, Profitability Analysis, Cost Reduction, KPI Tracking, Process Improvement, Standard Operating Procedures (SOP) Development, Quality Control, Merchandising, Financial Management, Business Development, Market Analysis.

Customer Service & Relations

Client Relations, Customer Service, Complaint Resolution, Customer Satisfaction, Multicultural Client Handling.

Technical & Industry Specific

Food Safety Procedures, Cash Handling, Food & Beverage Operations, Restaurant Management, Retail Operations, Baking Systems.

Soft Skills

Critical Thinking, Decision Making, Time Management, Prioritization, Communication, Problem-Solving, Data Analysis.