About
I am a dedicated and client-focused professional with experience providing guidance and support in international education and study-abroad processes. I assist prospective students and clients in exploring global education opportunities, managing applications, and ensuring a smooth admission journey from start to finish. Known for my strong communication skills and attention to detail. My goal is to make each client’s study-abroad experience seamless and rewarding through clear guidance, timely support, and professional care.
Work
Ota, Ogun State, Nigeria
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Summary
Directed comprehensive daily office operations and administrative functions, ensuring seamless workflows and enhanced organizational efficiency for an education consultancy.
Highlights
Optimized administrative workflows and task management, significantly improving operational efficiency and productivity across daily office functions.
Managed comprehensive digital and physical record-keeping systems, ensuring 100% data integrity and facilitating rapid information retrieval for critical documents.
Produced and meticulously proofread all official correspondence, reports, letters, and memos, ensuring clarity, professionalism, and accuracy in external and internal communications.
Initiated and implemented new administrative systems and processes, leading to significant improvements in operational efficiency and a reduction in manual effort.
Ikeja, Lagos, Nigeria
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Summary
Conducted remote cold calls to prospective customers, introducing a new Fintech loan application and generating product awareness.
Highlights
Guided prospective customers through complex registration processes for a new Fintech loan application, ensuring a clear and smooth onboarding experience.
Applied professional communication skills to navigate challenging customer interactions and rejections, transforming potential losses into opportunities for sustained engagement.
Systematically documented customer feedback and insights, providing actionable data that informed service improvements and refined marketing strategies.
Achieved recognition as a top-performing agent by consistently exceeding daily call and conversion targets, demonstrating exceptional sales and client engagement capabilities.
Ota, Ogun State, Nigeria
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Summary
Provided critical administrative and secretarial support in a dynamic legal environment, optimizing document management and communication for legal proceedings.
Highlights
Enhanced document accessibility by 15% through meticulous organization and maintenance of physical and digital filing systems, significantly accelerating retrieval speed for legal documents.
Ensured 100% accuracy and compliance by meticulously editing and proofreading a high volume of sensitive legal documents and reports.
Orchestrated complex calendar management and meeting scheduling for multiple legal professionals, boosting team productivity and optimizing critical time management.
Facilitated seamless client communication and maintained precise case documentation, directly contributing to the efficacy and success of legal proceedings.
Ijoko- Ota, Ogun State, Nigeria
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Summary
Managed online sales operations, encompassing inventory, order processing, and customer satisfaction for a high-volume pharmaceutical retail business.
Highlights
Managed comprehensive online inventory and order processing for a high-volume pharmaceutical retail business, ensuring timely and accurate fulfillment of customer requests.
Improved stock visibility and reduced inventory discrepancies by 10% through accurate stock updates and meticulous maintenance of detailed inventory records.
Processed over 100 customer orders and managed payments monthly, ensuring a smooth and efficient transaction experience for clients.
Maintained accurate record-keeping for all sales activities, consistently contributing to high customer satisfaction ratings through effective and organized order management.
Skills
Core Competencies
Organizational Skills, Time Management, Attention to Detail, Critical Thinking, Problem Solving, Team Collaboration, Client Relations, Communication, Document Management, Customer Service, Process Optimization, Relationship Building, Application Management.
Technical Skills & Tools
Microsoft Office Suite, Google Workspace.
Communication & Collaboration Tools
Slack, Microsoft Teams, Zoom, Gmail.
Project & Task Management
Trello, Asana, ClickUp.
CRM Systems
Freshdesk, Zendesk, HubSpot.
Time & Workflow Management
Clockify, Zapier, Calendly.
File & Document Management
Google Drive, Dropbox, OneDrive.