About
Dynamic and recently graduated Master's in International Strategic Marketing professional with a strong foundation in digital consumer experience, brand management, and marketing analytics. Eager to leverage proven skills in market research, chatbot optimization, and customer service to drive impactful strategies in a first professional opportunity within a dynamic digital marketing or customer experience environment. Passionate about applying data-driven insights to enhance user journeys and achieve measurable business outcomes.
Work
Arlon, Wallonia, Belgium
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Summary
Managed diverse customer service operations, primarily focusing on drive-thru efficiency and customer satisfaction for a high-volume restaurant.
Highlights
Operated efficiently across multiple roles, specializing in drive-thru operations to maintain service speed and order accuracy for hundreds of daily customers.
Developed and applied strong customer service skills, consistently resolving diverse inquiries and ensuring positive customer interactions.
Demonstrated exceptional versatility by proficiently performing various tasks, contributing to efficient team workflow and operational flexibility over 6 years.
Brussels, Brussels-Capital Region, Belgium
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Summary
Drove customer experience improvements through research and optimization initiatives for a leading insurance provider.
Highlights
Conducted comprehensive mystery shopping across various channels, identifying 15+ critical pain points and proposing actionable quick wins to enhance the customer journey.
Analyzed 500+ user interactions and journey flows to assist in chatbot optimization, contributing to improved response efficiency and user satisfaction.
Provided key organizational and logistical support for the internal “Sound of C” event, ensuring seamless execution for 100+ attendees and positive team feedback.
LJE (Les Jeunes Entreprises) in association with INDA (Institut Notre Dame d'Arlon)
|Project Lead / Event Organizer
Arlon, Wallonia, Belgium
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Summary
Led the successful organization and execution of a major public concert event in collaboration with a youth entrepreneurship program.
Highlights
Spearheaded the organization of a concert event featuring the French band '47TER' at “L'entrepôt,” managing all logistical and promotional aspects.
Coordinated with multiple stakeholders, including venue management, artists, and marketing teams, to ensure successful event delivery.
Successfully executed the event, attracting a significant local audience and generating community engagement for the youth entrepreneurship program.
Awans, Wallonia, Belgium
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Summary
Performed essential cleaning and maintenance tasks, contributing to a safe and organized work environment.
Highlights
Executed comprehensive cleaning and maintenance duties, ensuring facility adherence to safety and hygiene standards.
Demonstrated strong work ethic and attention to detail in maintaining a clean and organized work environment.
Supported operational efficiency by performing tasks reliably and independently during the contract period.
Education
Languages
French
English
German
Spanish
Skills
Technical Skills
Microsoft Office Suite, Canva, Power BI, Tableau, Marketing Analytics, Digital Marketing, Brand Management, Customer Experience Optimization, Chatbot Optimization, Market Research, GDPR Principles.
Soft Skills
Adaptability, Curiosity, Teamwork, Autonomy, Customer Service, Problem-Solving, Communication, Organization, Project Management.
Interests
Travel
Exploration, Cultural Immersion.
Fitness
Running, Active Lifestyle.
Literature
Reading, Knowledge Acquisition.
Culture & Arts
Architecture, Historical Sites.