Khuliso Rodney Siphalali
Community Development & Operations Support Specialist
Katlehong, ZA.About
Goal-driven professional with over 5 years of experience in retail operations and administrative management, complemented by a strong background in community development. Proven ability to drive operational efficiency, supervise teams, and deliver top-tier customer service through effective inventory, budget, and scheduling management. Passionate about leveraging strong stakeholder engagement and problem-solving skills to foster organizational growth and positive social impact.
Work
Katlehong, Gauteng, South Africa
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Summary
Managed comprehensive retail operations, including inventory, sales planning, and staff coordination, to optimize store performance and customer satisfaction.
Highlights
Optimized stock management and inventory control, reducing shrinkage and ensuring consistent product availability across key departments.
Prepared daily sales plans and managed operational budgets, contributing to consistent achievement of daily and weekly revenue targets.
Delivered exceptional customer service and managed client interactions, resolving complex issues to enhance customer satisfaction and loyalty.
Coordinated staff planning and developed efficient shift schedules for a team of 10+ associates, significantly improving operational flow and productivity.
Managed supplier relations and streamlined communication with the support office, ensuring timely delivery of goods and efficient issue resolution.
Enforced stringent security protocols and maintained robust asset control, minimizing losses and contributing to a safe shopping and working environment.
Makhado, Limpopo, South Africa
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Summary
Oversaw critical electoral processes, ensuring the integrity and smooth operation of a voting station during national elections.
Highlights
Ensured the seamless and efficient operation of a voting station, facilitating access and participation for hundreds of registered voters.
Utilized Ezi scanners for rapid and accurate identity and document verification, expediting the voter registration and ballot issuance process.
Managed and secured all sensitive ballot papers and voting booths, upholding the highest standards of election integrity and confidentiality.
Accurately counted and meticulously reconciled all votes and ballot materials, ensuring precise reporting of election results to the Presiding Officer.
Volunteer
Amplifying Community Voices Student Association
|Community Outreach Volunteer
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Summary
Facilitated connections between communities and local authorities, organizing educational initiatives and distributing vital information to foster development.
Highlights
Forged critical connections between local communities and municipal/tribal authorities, facilitating dialogue and resource access for development initiatives.
Organized and delivered impactful educational talks in schools, informing hundreds of students about diverse career paths and bursary opportunities.
Engaged proactively with diverse stakeholders to champion and advance key community development initiatives and address local needs.
Disseminated crucial community information through various channels, significantly enhancing awareness and participation in local programs.
Education
Languages
English
Skills
Retail Operations
SAP Support Knowledge, Inventory Management, Stock Management, Sales Planning, Price Adjustments, Stock Taking, Supplier Relations, Office Communication.
Customer Service
Customer Service Excellence, Client Interaction, Issue Resolution.
Administrative Management
Strategic Planning, Budgeting, Staff Planning, Shift Scheduling, Security Protocols, Asset Control, Support Office Coordination.
Leadership & Team Management
Leadership, Team Supervision, Team Coordination.
Community Engagement
Stakeholder Engagement, Community Outreach, Development Initiatives.
Data & Reporting
Data Analytics, Report Writing, Vote Reconciliation.
Communication
Public Speaking, Client Interaction, Stakeholder Engagement.