Zadok Kwame Dadzie
IT & Media Support Assistant
Accra, GH.About
Dedicated IT & Media Support professional with over 3 years of experience, specializing in technical support, IT infrastructure management, and multimedia production. Adept at diagnosing and resolving complex hardware, software, and network issues, while expertly setting up and maintaining audio-visual, CCTV, and live streaming systems. Proven ability to deliver high-quality technical and production solutions in fast-paced environments, ensuring seamless operations and enhanced user experience.
Work
Accra, Greater Accra Region, Ghana
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Summary
Managed studio operations and provided comprehensive audio-visual production and technical support for radio, TV, and podcasts, ensuring high-quality content delivery.
Highlights
Managed studio schedules and provided end-to-end audio-visual production support for radio, TV, and podcast projects, facilitating timely content delivery.
Utilized advanced editing software (Virtual DJ, Adobe Audition, Premiere Pro) to produce high-quality audio and video content, elevating production standards.
Delivered critical technical support for live and recorded broadcasts, ensuring zero downtime and continuous operation for all media productions.
Collaborated effectively with students and staff to meet tight production deadlines and enhance the institution's social media presence through engaging content.
Accra, Greater Accra Region, Ghana
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Summary
Oversees audio and video equipment setup, maintenance, and production for diverse events and broadcasts, ensuring optimal performance and compliance with industry standards.
Highlights
Configured and deployed audio and video equipment for various events, ensuring optimal performance and seamless execution.
Proactively maintained and troubleshot AV equipment during live events, minimizing disruptions and achieving 100% operational uptime.
Contributed to the design and execution of audio-visual production for live broadcasts and recordings, enhancing broadcast quality and audience engagement.
Monitored audio and video quality during events to ensure compliance with industry standards and uphold professional production benchmarks.
Accra, Greater Accra Region, Ghana
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Summary
Provided frontline customer service and technical support for SIM registration, ensuring compliance and achieving sales targets.
Highlights
Delivered comprehensive frontline customer service and technical assistance for SIM registration, resolving customer queries efficiently.
Accurately linked SIM cards to national ID databases using NFC scanning and biometric systems, ensuring data integrity and compliance.
Successfully promoted and sold internet devices, consistently achieving monthly sales targets.
Tema, Greater Accra Region, Ghana
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Summary
Provided essential 1st and 2nd level technical support, managed IT infrastructure, and conducted staff training, ensuring operational efficiency and data compliance.
Highlights
Provided critical 1st and 2nd level technical support to end-users both on-site and remotely, resolving diverse IT issues efficiently.
Installed and configured IT workstations, network equipment, and peripherals, streamlining setup processes.
Managed sensitive data entry operations, ensuring 100% compliance with regulatory standards and data security protocols.
Developed and delivered comprehensive training sessions to staff on new company software and system updates, improving user proficiency and adoption.
Kumasi, Ashanti Region, Ghana
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Summary
Supported IT infrastructure setup and maintenance during an office relocation, ensuring data integrity and operational continuity.
Highlights
Assisted in the successful installation of servers, switches, network cabling, and workstations during a major office relocation, ensuring seamless transition.
Executed daily system backups, safeguarding critical data, and maintained 99% uptime for CCTV surveillance systems.
Trained staff on file tracking software usage, improving data retrieval and management efficiency.
Accra, Greater Accra Region, Ghana
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Summary
Provided on-site IT repair, installation, and maintenance services for client infrastructure, ensuring reliable network and CCTV operations.
Highlights
Delivered on-site repair and installation services for diverse client IT infrastructure, resolving critical issues promptly.
Installed and maintained various network devices, CCTV systems, and outdoor internet access equipment, ensuring consistent service delivery and security.
Kumasi, Ashanti Region, Ghana
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Summary
Supported live radio broadcast production, managed editing software, and ensured content backups for radio programming.
Highlights
Supported daily live radio broadcast production, operating editing software for seamless content flow and maintaining comprehensive content backups.
Skills
Technical Skills
IT Support (Hardware, Software, Networking), Installation & Configuration (Routers, Switches, POEs, Printers, LAN/WAN, TCP/IP, DHCP), Multimedia & Live Streaming (OBS, Streamlabs, Vmix), CCTV Installation and Maintenance (IP & Analog Systems), Audio/Video Editing (Adobe Audition, Premiere Pro, After Effects, CapCut, Canva), Data Entry, System Backups.
Interpersonal Skills
Customer Service, Communication, Time Management, Organization, Team Collaboration, Training, Problem-Solving, Adaptability.